Customer Engagement Analyst

About the Role

Key Responsibilities

• Manage and track Executive Briefing Center (EBC) requests through the CEP tool, ensuring accuracy and timely confirmation of all engagements.
• Coordinate and schedule preparation meetings, ensuring briefing documents and materials are completed and distributed in advance.
• Collaborate cross-functionally with content contributors to develop and refine presentation materials aligned with executive messaging.
• Partner directly with executive presenters to review and finalize content, ensuring clarity, consistency, and readiness for delivery.
• Oversee event logistics, including location setup, Webex coordination, and attendee management; submit consolidated EBC activity reports to the CEP team quarterly.

Requirements

• Local to San Jose, CA and able to come into the office 1-2 days a week.
• Demonstrated experience leveraging AI tools and technologies in professional and personal settings.
• Strong communicator with a structured, process-driven approach to executive-level storytelling.
• Skilled in using Microsoft 365 tools to craft presentations that deliver clear, concise, and compelling messages.
• Proven ability to build trusted relationships and collaborate with senior leaders, influencing decision-making through strategic insights.
• Highly inquisitive mindset with a drive to uncover trends and insights, seeking ways to improve communication impact and organizational effectiveness.

Nice to Have

• Experience in managing executive engagement processes or event logistics.
• Familiarity with Cisco's internal tools and processes.
• Additional experience in strategic communication or presentation development.

Qualifications

• Educational background is not explicitly specified, but experience with AI tools and executive communication is required.

Benefits & Perks

• Access to quality medical, dental, and vision insurance.
• A 401(k) plan with Cisco matching contribution.
• Short and long-term disability coverage, basic life insurance, and wellbeing offerings.
• Up to twelve paid holidays per year, including a floating holiday and a day off for birthdays.
• Vacation time accrual and flexible time off policies.
• Paid sick time off with carryover provisions.
• Additional paid time off for volunteering and community engagement.
• Performance-based incentive pay for sales roles, with detailed incentive structure.