Customer Experience Research Lead - United States

About the Role

Key Responsibilities

• Use primary and secondary market research and first- and third-party data to gather information, conduct analysis, and synthesize information to solve problems, and influence business decision-making, present insights and market trends.
• Develop comprehensive strategies that solve complex business issues and address the needs of stakeholders across various functions to drive incremental growth.
• Build partnership with executive leaders across Google's Go-to-Market, Product, Engineering, Brand and Sales organizations, ensure actionability of insights through cross functional collaboration.
• Message actionable insights through written reports, self-service dashboards, and stakeholder presentations.
• Contribute to the continuous improvement of existing survey research offerings, methods, and processes and to the development of new offerings that will create positive impact for Google and our Users.

Requirements

• Bachelor's degree in a research or quantitative field, or equivalent practical experience.
• 5 years of experience designing, scoping, executing, and delivering research and analysis projects.
• 5 years of experience translating business problems into research questions and translating research findings and insights into marketing recommendations.
• Experience managing research and measurement agencies.

Nice to Have

• 5 years of experience with qualitative research methods and approaches.
• 5 years of experience with sampling, survey writing, and analysis of survey data including weighting and assessing data quality.
• 5 years of experience with designing experiments, analyzing data from experiments, and summarizing findings.
• 5 years of experience analyzing and manipulating data sets to leverage data insights into presentations for business stakeholders.
• 3 years of experience with data querying languages (e.g., SQL) and tools to work with data sets.

Qualifications

• Minimum qualifications include a Bachelor's degree in a research or quantitative field or equivalent practical experience.
• At least 5 years of experience in research, analysis, and translating insights into business strategies.

Benefits & Perks

• US base salary range of $137,000-$201,000 plus bonus, equity, and benefits.