Customer Insights Analyst

BILL

Draper, UT

Full Time

Mid Level

94k-110k

about 1 month ago

Job Description

About the Role

Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. We're creating the future of financial automation so businesses can spend more time on what matters. Working here means being part of a vision-driven team that values purpose, drive, and curiosity in a fast-paced, ever-changing environment. We foster collaboration, continuous growth, and a diverse and inclusive workplace. The role involves supporting various teams within the Customer Experience and Operations functions, focusing on weaving data from multiple sources into compelling insights related to Voice of Customer collected via customer support contacts.

Key Responsibilities

Build and enhance CXO data models to generate actionable VoC insights
Develop compelling data visualizations and present VoC insights to senior leadership and stakeholders
Collaborate with cross-functional teams to drive improvements in the customer experience
Support and collaborate with Senior Analysts on the CXO Insights & Reporting team
Serve as a subject matter expert on CXO VoC data and a strategic thought partner for business initiatives

Requirements

Bachelor's degree in a technical or data-related field (e.g., Economics, Mathematics, Business) or equivalent work experience
2+ years of experience in a Data Analyst or similar role, with demonstrated success in data storytelling
Intermediate to advanced SQL skills
Experience with data visualization tools (e.g., Tableau)
Experience preparing and delivering data presentations to senior leadership
Experience working with data warehouses and business intelligence tools

Nice to Have

Experience modeling data using dbt (data build tool)
Experience collaborating with Customer Experience, VoC and Product teams to improve customer journeys
Familiarity with tools such as Salesforce and Asana
Fintech or startup experience

Qualifications

U.S. work authorized with no current or future sponsorship needs
Live within 45 miles of Draper, UT or San Jose, CA office or willing to relocate
Candidates must be able to work in-office on Mon, Tues, Thurs at the Draper, UT location

Benefits & Perks

100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
HSA & FSA accounts
Life Insurance, Long & Short-term disability coverage
Employee Assistance Program (EAP)
11+ Observed holidays and wellness days and flexible time off
Employee Stock Purchase Program with employee discounts
Wellness & Fitness initiatives
Employee recognition and referral programs
A competitive benefits package including medical, dental, vision, life and disability insurance, 401(k), paid holidays, paid time off, and more

Working at BILL

We value purpose, drive, curiosity, collaboration, continuous growth, diversity, and inclusion. BILL fosters a transparent, inclusive environment where team members' unique skills and experiences are celebrated. We believe our best ideas come from diverse perspectives and are committed to supporting our employees' well-being and development.

Apply Now