Customer Marketing Sr Specialist- Customer Experience

About the Role

Key Responsibilities

• Work closely with internal teams in marketing, sales and customer success to help align top priority references, unlock the right approach with the customer, and accelerate marketing asset production to support our industry stories.
• Help bring internal teams up to speed on Reference View: our new Customer Storytelling Database and other assets that will help us scale reference usage and recruitment.
• Acquaint yourself with the end-to-end reference process - Be a part of the prioritization, internal planning and strategy, bundle creation, and interview process with high impact customer reference recruitment.
• Open and maintain lines of communication, amplifying reference content, process updates, and our reference newsletter 'drumbeat' updates for GTM teams.
• Collaborate with Customer Success teams to support Organizational Change Management engagements by developing templates and assets such as communications plans, posters, and training promotional materials that drive awareness and adoption.
• Work closely with PTC/User to enhance the partnership, focusing on mutual goals and shared success.
• Promote and support PTC/User events, including the Global Summit, ensuring better booth presence and strategic engagement.
• Develop and implement recognition programs for PTC/User members and supermembers, amplifying their contributions through community and LinkedIn highlights, gifts, and communications.

Requirements

• Strong written and verbal communication skills to collaborate with cross-functional teams and build relationships.
• Ability to synthesize information and insights into actionable recommendations.
• Confidence to manage multiple projects and deadlines effectively.
• An open mindset ready to learn on the job and lead high-impact opportunities within PTC.

Nice to Have

• Creative and scrappy mindset with new ideas.
• Willingness to walk the line between speed and strategic thinking.

Qualifications

• Experience in communication, project management, and collaboration across teams.
• Ability to adapt and learn on the job.

Benefits & Perks

• Anticipated annual salary range of $80,000-$90,000, with potential discretionary bonus.
• Opportunity to become a PTC shareholder through the employee share purchase program.
• Eligibility for medical, dental, and vision insurance.
• Paid time off and sick leave policies.
• Tuition reimbursement, 401(k) contributions and employer match.
• Flexible spending accounts, life insurance, disability coverage, and a generous commuter subsidy.