Journey Manager, Experience, Design and Analytics (XDA)

UBS

Weehawken, NJ

Full Time

Entry Level

65k-85k

3 days ago

Job Description

About the Role

The Journey Manager, Experience, Design and Analytics (XDA) role is responsible for leading the analysis, design, and implementation of seamless and effective Advisor and Client journeys across all touchpoints and channels within UBS's Wealth Management division. Reporting to the Practice Head of Design Operations and Strategy for Wealth Management Americas, this position involves collaborating with cross-functional teams to optimize the user experience, increase engagement, and drive business outcomes by understanding customer behavior, pain points, and preferences.

Key Responsibilities

Develop and maintain detailed user journey maps to visualize and understand the user's experience across different touchpoints, regularly updating these maps to reflect changes and improvements for a seamless and consistent user experience.
Collaborate with cross-functional teams, including design, product, engineering, and analytics, to understand perspectives and inform recommendations to improve journeys.
Map customer data, feedback, and analytics to journeys (e.g., NPS, CSAT, alignment with strategic OKRs).
Work with UX researchers to conduct qualitative and quantitative research to gather insights into Advisor and Client needs and pain points.

Requirements

Entry level, prior exposure to UX research a plus.
Basic understanding of the wealth management industry.
Knowledge of user research and testing tools (e.g., Qualtrics, UserTesting/UserZoom, Maze).
Knowledge of tools to manage work and collaboration (e.g., Jira, Gitlab, Miro, FigJam).
Bachelor's degree in Business, Marketing, Design Thinking, Customer Experience, or a related field.

Nice to Have

Prior exposure to UX research.

Qualifications

Bachelor's degree in Business, Marketing, Design Thinking, Customer Experience, or a related field.

Benefits & Perks

Salary range of $65,000 to $85,000 based on experience, qualifications, education, location, and skill level.
Discretionary incentive compensation.
Supportive team environment and opportunities for growth.
Flexible working options.

Working at UBS

UBS is committed to diversity, inclusion, and empowering its employees. The company values collaboration, supports flexible working arrangements, and fosters an inclusive culture that brings out the best in its employees. UBS emphasizes putting people first, continuous learning, and creating a supportive environment for career growth.

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