Customer Program Manager, US Commercial

About the Role

Key Responsibilities

• Leading complex programs with multiple projects, managing dependencies, and ensuring they deliver value to the customer.
• Providing vision, strategy, and governance while aligning with business objectives.
• Tracking program metrics, managing financials, and ensuring profitability.
• Ensuring timely, budget-compliant, and high-quality program delivery.
• Conducting program-level planning, resource management, and customer engagement, while overseeing interdependent projects.
• Serving as a mentor and point of contact for clients, addressing technical delivery issues.
• Identifying additional business opportunities and contributing to presales evaluations, requirements gathering, and renewals.
• Developing risk response strategies and managing program-level risks.
• Leading contract change management processes.
• Managing delivery and commercial aspects with partners and subcontractors.
• Sharing lessons learned and best practices with the program manager community.
• Continuously learning about Cisco's products and services.

Requirements

• BS in Business or a technical field with 5+ years of project management and/or service delivery experience in complex projects or portfolio management.
• Proficiency in Agile project management methodologies and experience with JIRA.
• Strong verbal and written communication skills.
• Team orientation and ability to work through sophisticated leadership structures to apply Project Management discipline.
• PMP (Project Management Professional) certification.

Nice to Have

• Experience as a senior leader with customer and executive partner skills in issue management and resolution.
• Exposure and/or curiosity about workflow automation and AI for program efficiencies.
• PMI-ACP (PMI Agile Certified Practitioner) certification.
• Skilled at aligning service activities to customer technical and business priorities and outcomes.
• Solid baseline understanding of Cisco's products and technologies, CCNA certification preferred.

Qualifications

• Educational background in Business or a technical field.
• Project management experience in complex projects or portfolios.
• Certifications including PMP, with PMI-ACP and CCNA preferred.

Benefits & Perks

• Access to quality medical, dental, and vision insurance.
• 401(k) plan with Cisco matching contribution.
• Short and long-term disability coverage.
• Basic life insurance and wellbeing offerings.
• Up to twelve paid holidays per year, including one floating holiday and a day off for birthdays.
• Vacation time accrual and flexible vacation policy.
• Paid sick time off with carryover provisions.
• Paid time off for volunteering and community engagement.
• Performance-based incentive pay for sales roles, with detailed incentive structure.