Program Manager Aberdeen Proving Grounds, MD Army PSAP

About the Role

Key Responsibilities

• Lead a large team of engineers, technicians, field service representatives, budget analysts, and support personnel to collaborate with customers and deliver quality solutions.
• Conduct site surveys, design, system installation and de-installation, maintenance, remote support, shipping, disposal, and cybersecurity functions for DoD installations.
• Manage lifecycle of PSAP and Anti-Terrorism/Force Protection (AT/FP) systems and be the contract focal point for Integrated Product Support (IPS).
• Provide support functions for multiple commercial hardware and software systems.
• Manage contract budgets and staffing.
• Develop and manage customer and business partner relationships.
• Oversee program-level strategic planning, proactive progress monitoring, and issue resolution.

Requirements

• DoD Secret Security Clearance or the ability to obtain and maintain one.
• Bachelor's degree in business administration, Business Management, IT Management, or a related field.
• At least ten (10) years' experience in DoD emergency management within the last three (3) years.
• At least ten (10) years' experience with business process optimization, strategic sourcing, supplier/subcontractor management, financial/cost management, field support, and readiness management.
• Willingness to travel up to 50%.
• Proven leadership skills in managing large teams to achieve project results.
• Experience supporting geographically dispersed teams.
• Familiarity with Army emergency-management technologies and programs.
• Familiarity with Program Manager for Integrated Enterprise Network (PM IEN) programs.
• Prior employment with DoD PSAP programs and emergency-management commercial vendors.
• Active Project Management Professional (PMP) Certification.

Nice to Have

• Former military, Army experience is preferred.
• Master's degree in a relevant field.
• Experience as an Enterprise Architect or System Engineer.
• Experience as an IT Manager responsible for up to 50 employees in an engineering or telecommunication firm.

Qualifications

• Bachelor's degree in a related field.
• Active DoD Secret Security Clearance or ability to obtain one.
• 10+ years' experience in emergency management and related fields.

Benefits & Perks

• Relocation assistance may be available.
• Information about Serco benefits can be found at https://www.serco.com/na/careers/about-us.