Customer Project Manager

About the Role

Key Responsibilities

• Design, gain agreement, communicate, and lead the execution of professional project strategies and plans for external-facing large diagnostic system customer implementations adhering to Roche Diagnostics policies and procedures.
• Identify, acquire, form, lead and win the commitment of internal Roche Diagnostics and external customer stakeholders/resources in assembling a project team.
• Collaborate with project stakeholders and teams to outline work plans and assign duties, responsibilities, and accountabilities.
• Champion the program/project through business processes.
• Conduct pre-purchase, order, pre-implementation, implementation, and post-project review meetings for Roche Diagnostics customers and internal stakeholders.
• Recommend methods and develop policies and processes to improve area operations, processes, efficiency, and service to both internal and external customers that will provide long term direction for Roche Diagnostics Centralized Diagnostics/Tissue Diagnostics organizational strategies.
• Coach and mentor peers and junior level project managers.

Requirements

• Bachelor's Degree in related discipline or equivalent education and work experience.
• 5+ years of progressive industry/diagnostics product experience.
• PMP certification.
• Extensive knowledge of internal systems and business procedures.
• Knowledge of key competitors.
• Knowledge of customer needs and features/benefits to meet those needs.
• Experience with Laboratory Information System and IT Middleware Implementation Projects.
• Experience in cloud-based project management and other cloud-based software.
• Reside within 50 miles of a major US metropolitan airport.
• Able and willing to travel approximately 20-30% across the US.

Nice to Have

• Strong communication, influence, leadership, conflict management, and negotiation skills.

Qualifications

• Bachelor's Degree in related discipline or equivalent education and work experience.
• PMP certification.
• Experience with Laboratory Information System and IT Middleware Implementation Projects.
• Experience in cloud-based project management and other cloud-based software.

Benefits & Perks

• A discretionary annual bonus may be available based on individual and Company performance.
• Position qualifies for the benefits detailed at the provided link.