Customer Project Trainee

About the Role

Key Responsibilities

• Successfully complete the Customer Project Representative Training Program including all on-the-job training requirements.
• Perform as a project trainee for routine design projects, including planning, scheduling, and coordinating all project facets from initiation through construction, energization, and close-out.
• Learn and assist in planning, scheduling, and coordinating project activities from start to finish.
• Identify the best source of APS power, the most cost-effective design, and evaluate the usability of existing equipment based on load analysis and voltage drop calculations.
• Interface effectively with customers, developers, and internal departments to assess needs, determine project scope, obtain plans and drawings, and make design and installation decisions.
• Determine the need for easements and permits, process through APS right of way, and design the project accordingly.
• Prepare work authorizations and job estimates, determine customer charges, and manage scheduling to ensure collection of payments prior to job release.
• Conduct inspections during installation to ensure compliance with safety and APS requirements, and instruct customers/contractors for hassle-free service.
• Update project management and customer information databases and close out projects upon completion.

Requirements

• Bachelor's degree in Business or related field, or an Associate Degree with one year of related experience, or a High School Diploma with two years of related experience.
• Previous experience working in a customer-facing role.
• CPM Battery Aptitude Test is required.
• A valid Arizona Driver's License is required.
• Experience with customer interface, stakeholder management, complaint handling, negotiation, and problem solving.
• Business, planning, and project management skills.
• Computer skills including Windows, Word, Excel, CC&B, GIS, Maximo, and Primavera.
• Proficiency in data management and project scheduling programs.
• Basic electricity knowledge and drafting/CAD experience.
• Successful completion of college Algebra.
• Strong interpersonal, verbal, and written communication skills.
• May require emergency response support for unusual or emergency situations.

Nice to Have

• Experience with customer interface and stakeholder management.
• Ability to adapt/respond to various stakeholders.
• Negotiation skills and problem solving.
• Knowledge of business, planning, and project management.
• Experience with PC applications for data management and scheduling.
• Basic electricity course and drafting/CAD experience.

Qualifications

• Bachelor's degree in Business or related field, or an Associate Degree with one year of related experience, or a High School Diploma with two years of related experience.