Customer Project Trainee

About the Role

Key Responsibilities

• Successfully complete the Customer Project Representative Training Program including all on-the-job training requirements.
• Perform as a project trainee for routine design projects, including service level and larger scale requests such as upgrades, relocations, conversions, maintenance, street lights, dusk to dawn lights, and new services.
• Plan, schedule, and coordinate all facets of the project from initiation through construction, energization, and close-out.
• Learn and assist in the planning, scheduling, and coordinating all facets of the project from initiation through construction, energization, and close-out.
• Identify the best source of APS power, the most cost-effective design, and the usability of existing equipment based on load analysis and voltage drop calculations.
• Effectively interface with customers, developers, and internal departments to assess needs, determine project scope, obtain plans/maps/drawings, and make design and installation decisions.
• Determine the need to obtain easements and permits, process through APS right of way, and design the project accordingly.
• Prepare work authorizations and job estimates, determine and communicate customer charges, and manage scheduling to ensure payment collection prior to job release.
• Conduct inspections during installation to ensure compliance with safety and APS requirements, and instruct customers/contractors for hassle-free service.
• Update project management and customer information databases and close out projects upon completion.

Requirements

• Bachelor's degree in Business or related field.
• OR Associate Degree in a related discipline with one year of related experience in design, construction project management, or customer service.
• OR High School Diploma with two years of related experience in design, construction project management, or customer service.
• Previous experience working in a customer-facing role.
• CPM Battery Aptitude Test is required.
• A valid Arizona Driver's License is required.
• Experience with customer interface and ability to adapt/respond to stakeholders.
• Negotiation skills and problem solving abilities.
• Business, planning, and project management skills.
• Computer skills: Windows, Word, Excel, CC&B, GIS, Maximo, Primavera.
• Proficiency in data management and project scheduling programs.
• Basic electricity knowledge and drafting/CAD experience.
• Successful completion of college Algebra.
• Strong interpersonal, verbal, and written skills.
• May require emergency response support for unusual or emergency situations.

Nice to Have

• Experience with customer interface and stakeholder management.
• Negotiation skills and problem solving.
• Business, planning, and project management skills.
• Computer skills: Windows, Word, Excel, CC&B, GIS, Maximo, Primavera.
• Proficiency in data management and project scheduling programs.
• Basic electricity course and drafting/CAD experience.

Qualifications

• Bachelor's degree in Business or related field, or an Associate Degree with experience, or a High School Diploma with experience.

Benefits & Perks

• Onsite work in the field and/or at an APS facility, including power plants, job sites, or community locations.
• Employment in a company committed to nondiscrimination and equal opportunity.
• Work environment that supports a work-life balance in Arizona (or New Mexico for Four Corners-based employees).