Customer Video Manager | Seller Enablement |Hybrid

About the Role

Key Responsibilities

• Lead AI-First Customer Video Production by generating and editing video content using AI tools, managing scripts, voiceovers, animations, scene design, and final production.
• Manage the intake process to ensure every video aligns with campaign goals and customer narratives.
• Use AI to create or suggest scripts, storyboards, and shot/scene plans from pitch decks, customer data, or prompts.
• Transform interviews and customer insights into compelling narratives that resonate with higher-ed audiences.
• Automate editing tasks including cutting, color correction, transitions, subtitles, and effects using AI-driven tools.
• Apply AI-driven tools to enhance polish and maintain consistent brand standards.
• Generate animations, dynamic scenes, and visual effects through AI algorithms.
• Leverage AI for scene composition and virtual set design, minimizing reliance on traditional shoots.
• Create synthetic voiceovers, background music, and sound effects tailored to each video, ensuring clarity, accessibility, and localization.
• Dynamically tailor videos for specific audiences, institutions, or campaigns using AI, and automate derivatives like highlight reels and localized cuts.
• Partner directly with customers and advocates to capture authentic voices, manage vendor partners, and establish workflows for approvals, storage, and discoverability.
• Track usage, engagement, adoption, and ROI of video assets across campaigns, events, and sales cycles, and refine strategies based on data and AI insights.

Requirements

• 5+ years in video production, digital content creation, or customer storytelling, either in an agency or in-house setting.
• Proficiency with AI video generation, editing, and management tools including Vyond, Synthesia, Runway, ElevenLabs, DaVinci, and Imaginario.
• Strong video editing and production instincts with the ability to oversee creative partners and be hands-on.
• Experience producing both scalable global assets and customized, institution-specific videos.
• Portfolio demonstrating both AI-generated and traditional video projects.
• Strong narrative instincts to transform interviews and case studies into compelling stories.
• Proven project management skills with the ability to manage multiple productions simultaneously.
• Comfort working directly with customers and executives in sensitive, high-visibility contexts.
• Collaborative, cross-functional approach with excellent communication skills across Sales, Product, and Marketing.
• Familiarity with B2B SaaS or higher-ed marketing is a plus.
• Data-driven mindset with the ability to measure video impact through KPIs such as number of videos produced, internal usage, campaign engagement, and pipeline influence.

Nice to Have

• Familiarity with B2B SaaS or higher-ed marketing.

Benefits & Perks

• Comprehensive health coverage: medical, dental, and vision
• Flexible time off
• Thrive Flex Lifestyle Account (LSA) for health, financial, or learning interests
• 401k with match & BrightPlan
• Parental Leave
• 5 charitable days to support the community
• Telemedicine
• Wellness programs including Headspace Care and Wellbeats
• RethinkCare & Wellthy caregiver support
• Diversity and inclusion programs with employee resource groups
• Employee referral bonuses
• Learning culture with Education Assistance Program and professional development opportunities