Data Analyst, Marketplace Services

About the Role

Key Responsibilities

• Serve as the first point of contact for Marketplace users, triaging and managing incoming requests, and ensuring timely, high-quality support
• Collaborate directly with business users to understand their goals and provide practical guidance on how to use data available in the Marketplace
• Analyze and prepare datasets to support business use cases, particularly for teams without in-house data expertise
• Lead demos, conduct training sessions, and create self-serve materials to help users onboard and adopt Marketplace capabilities
• Translate technical information into clear, actionable guidance tailored for non-technical audiences
• Identify recurring needs and feedback themes to inform product improvement and scale support processes
• Maintain documentation and knowledge base content to drive transparency and ease of use

Requirements

• Strong analytical skills with extensive experience in SQL for writing reports and performing data wrangling
• Familiarity with Python and BI tools is beneficial
• 5+ years of experience working with complex data problems
• A consultative mindset with the ability to simplify complex data topics for a business audience
• Proven ability to juggle multiple priorities and deliver high-quality outputs under time pressure
• Excellent communication and collaboration skills
• Strong sense of accountability, ownership, and follow-through
• Bachelor's degree in a data-related or business discipline preferred

Nice to Have

• Experience supporting data platforms, BI tools, or data products
• Experience working with data in financial services, especially credit markets
• Prior success in a data enablement or consulting role
• Familiarity with Jira

Qualifications

• Bachelor's degree in a data-related or business discipline (preferred)

Benefits & Perks

• Hybrid Work Environment: 2 to 3 days a week in office based on your line of business and location
• A Culture of Learning & Mobility: Trainings, leadership development, and mentorship programs
• Investing in Your Future: Retirement planning and tuition reimbursement programs
• Promoting Health & Wellbeing: Comprehensive healthcare offerings
• Supportive Parenting Policies: Family-friendly policies, including generous parental leave
• Inclusive Work Environment: Collaborative workplace with Employee Resource Groups
• Dedication to Giving Back: Paid volunteer days, matched funding for donations, and community volunteering opportunities