Data Analyst, Support Operations

About the Role

Key Responsibilities

• Develop compelling dashboards and automated reporting of key performance insights for the Support team.
• Work closely with Support leadership to report on key business metrics, identify trends, and answer important questions.
• Help the product team prioritize work by leveraging data to identify high impact opportunities.
• Coordinate with cross-functional stakeholders including finance, HR, and others to deliver data for monthly business reviews.
• Participate in the early stages of projects to ensure success metrics are defined.
• Continue building a culture of data-driven and measurable decision making.
• Develop and maintain processes to organize and compare disparate data sets.

Requirements

• Highly skilled at writing SQL to query relational databases; knowledge of R or Python is a plus.
• Ability to handle multiple high priority initiatives with a focus on data accuracy, quality, and consistency.
• 3+ years of experience in a business/data analyst role supporting customer-facing teams.
• Experience creating compelling dashboards and visualizations, with Looker Studio or Tableau being a plus.
• Critical thinking skills to deliver insights and recommendations based on reports.
• Strong communication and presentation skills.

Nice to Have

• Knowledge of R or Python.

Qualifications

• 3+ years experience in a business/data analyst role supporting customer-facing teams.

Benefits & Perks

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan
• Flexible paid time off covering vacation and sick leave
• Leave programs including parental, pregnancy health, medical, and bereavement leave