Data Engineer

About the Role

Key Responsibilities

• Troubleshoot and resolve technical issues, documenting each step to ensure transparency and knowledge sharing.
• Serve as a bridge between stakeholders, facilitating communication and escalation of complex issues.
• Manage requests effectively within agreed Service Level Agreements (SLAs), ensuring clear and proactive communication to align with their expectations.
• Create articles for our internal and external knowledge base.
• Provide support through various channels, including chat, phone, and email, ensuring high availability of systems.
• Participate in support rotations and work on weekends as needed to maintain service continuity.

Requirements

• Sound knowledge of visualization tools such as Qlik Sense, PowerBI, Tableau and their administration.
• Good foundation in writing SQL queries against any RDBMS.
• Ability to troubleshoot, analyse, and solve problems.
• Good understanding of software change and release management.
• 2-5 years of experience in Product Support, Technical Support, or related fields.
• Strong skills in diagnosing and resolving issues related to databases, environments, network communications, and applications.
• Willingness to work in shifts and weekends when required.

Nice to Have

• Knowledge of Alteryx designer, server, and tools like predictive, parsing, and transforms.

Qualifications

• Associate or Bachelor's degree in IT, Business Administration, or equivalent experience preferred.