Data Informatics Analyst (Hybrid - Orlando, FL)

About the Role

Key Responsibilities

• Deliver effective Cloud Analytics and reporting across the Cloud business, leveraging Analytics and tools.
• Ensure metrics are focused on driving the achievement of goals and productivity for the Cloud business.
• Create, track, and report on operational metrics and OKRs for all aspects of Cloud operations.
• Establish key performance indicators, SLA's, metrics, and measurements demonstrating area health, and communicate through operational reviews.
• Measure and track against industry benchmarks and standards.
• Execute analytics projects to extract, manage, and analyze data from multiple applications, ensuring that deadlines are met.
• Enforce and follow all company policies and procedures to ensure data integrity.
• Identify business opportunities and ensure customer satisfaction.
• Define critical KPIs and build core operational dashboards to help teams drive operational rigor and manage performance.
• Identify and implement critical metrics vital to manage and monitor the performance of overall operations, including capacity, availability, budget, and inventory.
• Implement organizational-level dashboards, including forecasting, planning, deployment, incident and problem management, and change management analytics across Cloud/Infrastructure & Operations.
• Generate insights and storylines through translation of metrics and a deep understanding of internal processes, customers, and products.
• Solve and present complex problems in an understandable way to stakeholders, business leaders, and executives.
• Remain engaged and involved with industry best practices and policies.

Requirements

• 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years of experience; or equivalent experience as an analyst with strong designing and development of data visualization and executive-level dashboards.
• An understanding of cloud architecture, underlying markets and key market drivers, global megatrends, and the value of data & analytics in acting on external disruption and market trends.
• Must be able to work in a fast-paced environment and be able to adapt to changing requirements.
• Must have an expert-level understanding of dashboard design and data visualization best practices.
• Knowledge of SQL, Python, and R.
• Knowledge of Tableau, Tableau Prep, Power BI, and other BI analytics tools.
• Knowledge of big data instances and architecture: Cloudera, Azure.
• Knowledge of the ServiceNow Platform is desired.
• Knowledge of Performance Analytics is desired.
• Bachelor's in Computer Science, Data Science, Management Information Systems, Finance, Statistics, Analytics, or any other related field.

Nice to Have

• Knowledge of the ServiceNow Platform.
• Knowledge of Performance Analytics.

Qualifications

• Bachelor's in Computer Science, Data Science, Management Information Systems, Finance, Statistics, Analytics, or any other related field.

Benefits & Perks

• Health benefits
• 401K