Demo Engineer — ServiceNow CPQ Team

ServiceNow

Austin, TX

Full Time

Mid Level

7 days ago

Job Description

About the Role

As a Demo Engineer on the ServiceNow CPQ team, you will create and maintain high-impact, customer-centric demos that highlight the unique capabilities of ServiceNow CPQ offerings. You will translate real customer use cases and personas into engaging, technically accurate demos that enable our sales teams to win deals and accelerate adoption. This role involves collaboration across sales, product management, and demo infrastructure teams to ensure demos are always demo-ready and aligned with evolving product features.

Key Responsibilities

Collaborate with CPQ Specialists and Solution Consulting teams to understand customer scenarios and demo requirements
Architect, design, and develop demo builds that effectively communicate product value
Write, test, and deploy demo solutions leveraging ServiceNow scripting, APIs, and integration methods
Maintain and improve demo automation tooling, scripts, and delivery processes
Review demo code and participate in peer reviews to ensure quality and scalability
Provide feedback to product and engineering teams based on demo development insights and customer needs
Create compelling demo scripts and enablement materials (including videos and training sessions) for sales and presales teams
Own and manage specific demo features or systems with a focus on long-term sustainability and performance
Collaborate closely to align demo development timelines with product release cycles and go-to-market strategies

Requirements

3+ years of hands-on experience in software development or CPQ solution implementation
Bachelor's degree in Computer Science, Engineering, or equivalent experience
Proficiency with ServiceNow development tools: JavaScript, Jelly scripting, HTML, CSS, and Glide API
Experience with ServiceNow integrations such as REST, SOAP, MID Server, or other third-party systems
Demonstrated experience in creating technical demos that clearly convey customer value and solution capabilities
Strong scripting abilities to automate data and simulate scenarios relevant to CPQ processes
Excellent problem-solving skills and ability to think strategically about demo development and customer engagement
Strong written and verbal communication skills with the ability to translate technical concepts into compelling stories
Ability to work effectively in a collaborative, cross-functional team environment
Self-motivated and proactive, with strong organizational and prioritization skills

Nice to Have

Familiarity with CPQ business processes, workflows, and related application development

Qualifications

Bachelor's degree in Computer Science, Engineering, or equivalent experience

Working at ServiceNow

We approach our distributed world of work with flexibility and trust. ServiceNow values an accessible and inclusive environment for all candidates, emphasizing collaboration, innovation, and customer success.

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