Digital Analyst

Software Guidance & Assistance

Tampa, FL

Contract

Entry Level

18 days ago

Job Description

About the Role

Digital Analyst at Software Guidance & Assistance, Inc. (SGA), supporting a utility services client in Tampa, FL. The role involves assisting with data collection, reporting, testing, and documentation related to the company's digital platforms, including customer-facing systems such as the account portal, outage map, mobile app, IVR, and chatbot. The position reports to the Manager of Digital CX and works closely with program managers, analysts, and cross-functional teams.

Key Responsibilities

Support the Digital Customer Experience (CX) team by assisting with data collection, reporting, testing, and documentation related to the company's digital platforms.
Review digital usage data and monitor customer feedback.
Assist in quality assurance testing.
Support project coordination activities.

Requirements

Strong attention to detail.
Basic data analysis skills.
Ability to follow structured processes with minimal supervision.

Working at Software Guidance & Assistance

SGA is a women-owned business driven to stand out by solving big IT problems with a personal, boutique approach. The company values customer service, employee development, quality, and integrity. They promote a diverse team where employees are encouraged to be themselves, love what they do, and find their passion at work.

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