Digital Channels Specialist

Communication Federal Credit Union

Oklahoma City, OK

Full Time

Mid Level

17 days ago

Job Description

About the Role

The Digital Channels Specialist at Communication Federal Credit Union will be responsible for assisting with the day-to-day operations of the credit union's digital platforms to provide seamless experiences for members and staff. This role involves supporting digital channels, increasing digital adoption, and working with multiple departments to ensure effective digital banking services. The position requires a candidate with experience in modern digital banking platforms and a desire to stay informed about industry trends, new technologies, and best practices.

Key Responsibilities

Manage internal knowledge base for digital banking.
Provide support for member-facing staff.
Open support tickets with third-party providers as needed.
Assist with configurations and new implementations.
Monitor KPIs for digital banking.
Maintain and update existing webpages with current rates, disclosures, and product information.
Ensure compliance with advertising and website regulations, including accessibility.
Maintain and update automated communications.
Send communications to members and staff regarding digital banking updates, scheduled maintenance, and downtime.
Work with Marketing to design and deploy campaigns to promote digital adoption and awareness.
Assist with marketing communications and events when needed.

Requirements

Excellent written and oral communication skills to effectively convey information to members, vendors, and co-workers.
Strong interpersonal skills to work cooperatively and politely with others.
Strong organizational and project management skills with attention to detail and accuracy.
Ability to multi-task and be self-motivated.
Ability to adapt to changes in workload and deal with frequent change, delays, or unexpected events while being punctual and composed under pressure.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Experience with content management systems such as WordPress.
Experience with marketing automation platforms such as Acoustic.
Experience with project management tools such as Jira and Trello.
Knowledge of basic HTML/JS/CSS and SQL is a strong plus.
Two or more years of related experience required.
High school diploma or G.E.D. required.

Nice to Have

Experience with information systems or computer science curricula.
Any curricula in information systems or computer science considered a plus.

Benefits & Perks

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
401(k) with 5% match
Vision insurance
Performance incentives
Employer paid basic life and AD&D insurance
Employer paid long-term disability insurance
Medical, dental, and vision plans
Short-term disability insurance
Hospital and accident indemnity plans
Employee perks and discounts
Welcome bonus of $1,000 after 90 days

Working at Communication Federal Credit Union

Communication Federal Credit Union has proudly served its members for over 80 years and was ranked the #1 Credit Union in Oklahoma by Forbes for 2020-2021. The organization is committed to its local communities, providing financial education, and supporting local organizations. The credit union's philosophy of "People Helping People" drives its mission. Working at CFCU means collaborating with a diverse group of financial professionals in a culture that encourages trust, collaboration, and communication, enabling employees to have a meaningful impact on the organization and the communities served.

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