Digital Customer Experience Management Intern

H.B. Fuller

Saint Paul, MN

Internship

Intern

22/hr-25/hr

21 days ago

Job Description

About the Role

As the largest pureplay adhesives company in the world, H.B. Fuller's (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2024 revenue of $3.6 billion, our mission to Connect What Matters is brought to life by more than 7,500 global team members who collaborate with customers across more than 30 market segments in over 140 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets. The company offers an internship program that provides students with impactful projects, mentorship, and opportunities for career development in various fields related to the adhesive industry.

Key Responsibilities

Analyze customer and stakeholder input to identify trends, pain points, and opportunities.
Integrate findings into refreshed customer journey maps and personas.
Review and incorporate recent Voice of Customer (VoC) data, including Net Promoter Score (NPS) and other survey results.
Support the evaluation of progress toward future-state experience blueprints.
Collaborate with the Experience Management team and project stakeholders to ensure alignment and accuracy.
Prepare and present key findings and recommendations to senior leadership.

Requirements

Currently pursuing a bachelor's degree in business, marketing, communications, psychology, data science, or a related field.
Strong communication, interviewing, and interpersonal skills.
Ability to synthesize qualitative and quantitative data into actionable insights.
Detail-oriented with strong organizational and time management skills.
Familiarity with customer journey mapping, persona development, or VoC methodologies is a plus.
Proficient in Microsoft Office Suite (Teams, Outlook, Word, Excel, PowerPoint).
Comfortable working independently and collaboratively in a team environment.

Nice to Have

Familiarity with customer journey mapping, persona development, or VoC methodologies.

Qualifications

Pursuing a bachelor's degree in a related field.

Benefits & Perks

Competitive total rewards package including comprehensive benefits.
Incentive and recognition programs.
Health & wellness benefits.
401K contributions.
Paid time off and paid holidays.

Working at H.B. Fuller

H.B. Fuller is an Equal Employment Opportunity employer and has created a collaborative culture where employees around the world are seen, heard, and respected.

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