Digital Experiences Specialist

About the Role

Key Responsibilities

• Develop and manage detailed project plans, breaking down large initiatives into actionable tasks with clear deadlines and responsibilities.
• Use project management tools (like Adobe Workfront and Bugherd) to assign, track, and report on tasks across teams.
• Monitor task progress, identify bottlenecks, and proactively resolve issues to keep projects on schedule.
• Act as the central point of communication between internal teams, ensuring clarity and alignment across all stakeholders.
• Regularly update the digital experiences director and other team members on project progress, key milestones, and potential risks.
• Facilitate cross-departmental collaboration by gathering feedback, coordinating input, and ensuring consistency in web-related initiatives.
• Manage routine updates to website content and assets, ensuring accuracy, functionality, and compliance with accessibility standards.
• Work with marketing and design teams to implement brand-aligned enhancements and user-focused updates.
• Audit website performance and user experience regularly, escalating issues and proposing improvements.
• Serve as the primary contact for external development partners, managing communication, task assignments, and quality assurance.
• Ensure project scopes and deliverables from vendors align with client goals and timelines.
• Monitor vendor performance and address concerns related to task execution or quality.
• Stay current with emerging web technologies and best practices, proposing solutions to enhance website performance and functionality.
• Ensure compliance with accessibility (WCAG) and security standards in all web projects.
• Assist in developing and implementing scalable web processes to support team growth.

Requirements

• Minimum of 3 years of experience in a similar role, with demonstrated experience in web project management or coordination.
• Certification in Google AdWords and Google Analytics; G4 is preferred.
• Ability to work on multiple projects with varying deadlines and shifting priorities.
• Strong communication, organizational, and time management skills.
• Proficiency in CMS platforms such as WordPress and Drupal.
• Familiarity with basic front-end technologies including HTML, CSS, and JavaScript.

Nice to Have

• Strong organizational and communication skills, with expertise in task management tools.
• Experience working with external web development vendors.
• Knowledge of web accessibility standards (WCAG).
• Proficiency in Google Workspace (Gmail, Drive, Docs, Sheets, Slides, Calendar, Meet).
• Familiarity with macOS.

Qualifications

• Relevant experience in web project management or coordination.
• Certifications in Google AdWords and Google Analytics.

Benefits & Perks

• Health, dental, and vision insurance.
• Company-sponsored life and disability insurance.
• Optional life insurance.
• Mental health support.
• 401(k) profit-sharing plan with company match.
• Paid time off including flexible personal time and paid holidays.
• Holiday break typically up to six days at the end of December.
• Flextime work schedule.