Digital Marketing Client Account Project Manager

Project World Impact

Saint Charles, IL

Full Time

Senior

40k-50k

6 days ago

Job Description

About the Role

Project World Impact (PWI) is a digital marketing agency dedicated to helping nonprofit organizations and mission-driven businesses achieve their goals through digital marketing solutions. The role of the Digital Marketing Client Account Project Manager is pivotal in managing client accounts, overseeing project delivery, ensuring exceptional client experiences, and building long-term client relationships.

Key Responsibilities

Manage client accounts, drive satisfaction, and build long-term partnerships.
Lead client meetings, share updates, address issues, and gather feedback.
Act as the main point of contact to ensure clear communication and issue resolution.
Identify upsell opportunities and support client growth.
Participate in proposal writing to support new business opportunities.
Create scopes of work, timelines, and budgets for marketing campaigns.
Manage cross-functional teams and ensure projects stay on time and within budget.
Coordinate all logistics and internal communication to support smooth execution.
Deliver client reports with KPIs, insights, and performance metrics.
Monitor digital marketing performance and optimize for goals.
Track results to ensure project success and client ROI.
Align client strategies with marketing goals and grant requirements.
Collaborate with internal teams to improve campaign performance and retention.
Contribute to process improvements and team communication.

Requirements

Experience managing multiple clients and marketing projects simultaneously.
Highly organized with strong attention to detail and quality.
Excellent verbal and written communication skills; skilled at client relationship building.
Familiarity with digital marketing strategies and platforms (Google Ads, SEO, etc.).
Comfortable using CRMs, project management, and reporting tools.
Ability to analyze performance data and translate into actionable insights.
Strategic thinker with strong problem-solving skills.
Ability to lead cross-functional teams and support team development.

Nice to Have

Experience with CRM software and data analytics.

Qualifications

Bachelor's degree

Benefits & Perks

Health insurance
Dental insurance
Vision insurance
Life insurance
401(k)
401(k) matching
Paid time off
Flexible schedule

Working at Project World Impact

At PWI, we value camaraderie just as much as we value productivity. Throughout the year, we host a range of fun activities to foster team spirit and create an inclusive, enjoyable environment. Expect plenty of laughter, fun, and silliness as we work together to achieve our goals and celebrate our successes as a team. PWI values Christian ethics and emphasizes vision, dedication, delivering excellence, ownership, continuous improvement, and thinking outside the box.

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