Digital Moderator

About the Role

Key Responsibilities

• Engage with Members across digital platforms including chat rooms and livestream community to ensure a welcoming and informative experience
• Provide first-class support and service through multiple chat channels
• Manage live chat sales conversations and follow-up calls with interested leads or prospects
• Maintain an efficient workflow during fast-paced live events, including demos and promotional deals
• Convert inbound interest into upgraded memberships through consultative, value-driven conversations
• Identify opportunities to recommend additional services based on Member needs
• Report technical issues or user experience improvements to the proper teams
• Collect and organize feedback from Members to share with internal teams
• Write updates or short communications to support Member experience
• Monitor and moderate digital community channels to ensure productive, brand-aligned conversations
• Update live chat rooms with banner ads and promotional messages to keep members informed of news or schedule changes

Requirements

• 1-3 years of experience in sales, customer service, or digital community engagement
• Strong written and verbal communication skills
• Attention to detail
• Comfortable handling chat-based sales conversations and member issues/questions
• Ability to multitask across platforms while maintaining professionalism
• Friendly, courteous, and adaptable in tone and approach
• Strong interest in the stock market and financial world
• Based in or willing to commute to Baltimore for hybrid work

Nice to Have

• Understanding and interest in trading, the stock market, and related products
• Experience in sales, customer service, hospitality, or community management

Benefits & Perks

• Medical, vision, and dental insurance plans
• 401(k) plan with employer matching
• Generous vacation time and paid holidays
• Casual dress code
• Highly flexible environment