Digital Onboarding Product Manager

About the Role

Key Responsibilities

• Drive research sprints, discovery workshops, and stakeholder interviews to scope and define features that help small business thrive in a digital world
• Use customer feedback, behavioral data, and competitive analysis to identify problems worth solving
• Create and maintain a consistent set of product artifacts that brings clarity to ambiguous problem spaces (e.g., journey maps, opportunity maps, problem statements, backlog management)
• Inform the strategic roadmap to deliver a top-tier digital application for the business users
• Align stakeholders across lines of business and functions
• Lead planning for both discovery and delivery cycles, ensure teams stay on track, and help prioritize what's next
• Partner with product managers, researchers, and designers to define discovery goals and scope
• Work with cross-functional teams to frequently deliver proof-of-value features into the hands of clients
• Build shared understanding across teams to support product strategy and CapEx decisions
• Influence backlog, roadmaps, and resource planning with evidence-based insights
• Define product outcomes and Objectives and Key Results (OKRs) to prioritize features/epics and break down work into actionable steps
• Lead product delivery across product teams including agile, design, engineering, risk, and technology leadership

Requirements

• Product management experience
• Knowledge of Corporate Payment client needs and experience in banking, fintech, or business software
• Excellent communication and facilitation skills to bring order to ambiguity
• Experience building digital products in an Agile environment
• A strategic mindset with the ability to connect dots across business, tech, and customer needs
• A general understanding of the Payments Industry

Nice to Have

• Understand the connections between parts of the product model that impact performance; plan and design solutions using resources effectively to achieve business goals through KPIs, design systems, service blueprints, and reusable principles
• Knowledge of the ServiceNow platform
• Predict changes in market priorities and customer needs, both internal and external, while consistently providing value
• Maintain a strong focus on the customer to create strategies that ensure positive experiences
• Familiarity with Agile methodologies, including processes, tools, and techniques for assessing and managing risk

Qualifications

• Educational background is not explicitly specified, but experience in product management and the payments industry is required

Benefits & Perks

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year