Digital Onboarding Product Manager

U.S. Bancorp

Los Angeles, CA

Full Time

Mid Level

120k-141k

23 days ago

Job Description

About the Role

U.S. Bank is hiring a Product Manager to build the roadmap for continuing to digitize client onboarding. This role involves identifying unmet customer needs, surfacing insights, and laying groundwork to deliver on product strategy. The position works closely with business line stakeholders, UX, research, risk, and technology partners to shape ideas into revenue-driving deliverables. The digital transformation team focuses on enhancing business client experiences through digital capabilities and seamless integration within the Corporate Payment Systems (CPS) division.

Key Responsibilities

Drive research sprints, discovery workshops, and stakeholder interviews to scope and define features that help small business thrive in a digital world
Use customer feedback, behavioral data, and competitive analysis to identify problems worth solving
Create and maintain product artifacts such as journey maps, opportunity maps, problem statements, and backlog management to bring clarity to ambiguous problem spaces
Inform the strategic roadmap to deliver a top-tier digital application for business users
Align stakeholders across lines of business and functions
Lead planning for discovery and delivery cycles, ensuring teams stay on track and prioritizing next steps
Partner with product managers, researchers, and designers to define discovery goals and scope
Work with cross-functional teams to deliver proof-of-value features to clients
Build shared understanding across teams to support product strategy and CapEx decisions
Influence backlog, roadmaps, and resource planning with evidence-based insights
Define product outcomes and OKRs to prioritize features and break work into actionable steps
Lead product delivery across teams including agile, design, engineering, risk, and technology leadership

Requirements

Knowledge of Corporate Payment client needs and experience in banking, fintech, or business software
Product management experience
Excellent communication and facilitation skills to bring order to ambiguity
Experience building digital products in an Agile environment
A strategic mindset with the ability to connect business, tech, and customer needs

Nice to Have

Understand the connections between parts of the product model that impact performance
Plan and design solutions using resources effectively to achieve business goals through KPIs, design systems, service blueprints, and reusable principles
Knowledge of the ServiceNow platform
Predict changes in market priorities and customer needs while providing value
Maintain a strong customer focus to create positive experiences
Familiarity with Agile methodologies, including risk assessment and management techniques

Qualifications

Product Management experience
A general understanding of the Payments Industry

Benefits & Perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per year

Working at U.S. Bancorp

U.S. Bank emphasizes a culture of diversity, inclusion, and equal opportunity. They consider all qualified applicants regardless of race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, and other protected factors. The company values supporting employees' whole selves and providing benefits that help them thrive both inside and outside of work.

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