Digital Product Manager

About the Role

Key Responsibilities

• Design, manage, and support AI and automation capabilities and ensure their functional alignment with overall enterprise strategy and processes.
• Identify and develop AI and automation solutions that can be integrated into existing platforms such as Salesforce and Microsoft suite.
• Understand customer and business needs and synthesize opportunities for innovation.
• Lead the identification, development, and implementation of AI and automation solutions to enhance productivity for the service organization.
• Integrate input from multiple channels, including business users and stakeholder requirements, into product priorities and requirements.
• Monitor industry trends and the competitive landscape to inform product strategy and innovation opportunities.
• Serve as product owner and lead a scrum team of engineers, business analysts, and designers.
• Design, build, launch, and continually assess to improve user experience.
• Analyze data, synthesize findings, and generate actionable insights.
• Establish a vision and roadmaps, providing visibility to business and technical stakeholders.
• Collaborate with other business unit PMs to drive synergy and long-term solutions.
• Develop AI-assisted content creation workflows for client presentations and proposals.
• Drive user experience through requirements validation via mockups and user feedback.
• Partner with data scientists, data engineers, and other product owners to assess custom-built versus third-party AI and automation solutions.
• Manage the overall Sprint Cycle, including Product Backlog, Sprint Planning, and User Stories.
• Coordinate delivery schedules with IT transformation leads and scrum masters.
• Drive working relationships with IT partners for prioritization and solution delivery.
• Coordinate with other business units to leverage existing solutions and provide services' solutions to others.
• Collect the voice of the customer to inform future product vision.

Requirements

• Bachelor's Degree in math, statistics, engineering, or a related field.
• At least 3 years of experience in digital product management.
• Minimum of 3 years of domain expertise in AI and Automation, preferably related to customer journey workflows or customer presentations.
• Ability to translate qualitative and quantitative analysis into actionable business strategies.
• Experience in gathering input from and communicating ideas to clients and key stakeholders.
• Ability to work collaboratively with business, data science, and technical stakeholders.
• Strong knowledge of lean product principles and the software development lifecycle.
• Understanding of Agile principles and execution.
• Outstanding product management skills, including managing projects with internal and external stakeholders, meeting deadlines, and prioritizing workloads.
• Ability to thrive in a feedback-driven culture with a bias for action and shipping.
• Gartner Services business knowledge is a strong plus.
• Proven track record of delivering AI-powered customer-facing products or solutions is a strong plus.

Nice to Have

• Gartner Services business knowledge.
• Proven track record of delivering AI-powered customer-facing products or solutions.

Qualifications

• Bachelor's Degree in math, statistics, engineering, or a related field.

Benefits & Perks

• Competitive salary, generous paid time off policy, charity match program.
• Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP).
• 401K matching, and more.