Digital Product Manager

About the Role

Key Responsibilities

• Design, manage, and support AI and automation capabilities and functional alignment to overall enterprise strategy and process
• Identify and develop AI, automation that can be integrated into existing platforms such as Salesforce and Microsoft suite as the main tools for solution capabilities
• Understand customer and business needs and synthesize opportunities
• Lead the identification, development, and implementation of AI and automation solutions that enhance productivity for the service organization
• Integrate input from multiple channels, including multiple business users and stakeholder requirements, into product priorities and requirements
• Monitor industry trends and competitive landscape to inform product strategy and innovation opportunities
• Serve as product owner and lead a scrum team of engineers, business analysts, and designers
• Design, build, launch, and continually assess to improve user experience
• Analyze data and synthesize findings and actionable insights
• Establish a vision and roadmaps and provide visibility to business and technical stakeholders
• Collaborate with other business unit PMs to drive synergy and long-term solutions
• Develop AI-assisted content creation workflows for client presentations and proposals
• Drive user experience through requirements validation via mockups and user feedback
• Partner with data scientists, data engineers, and other product owners to assess custom-built vs third-party AI and automation solutions
• Manage the overall Sprint Cycle including Product Backlog, Sprint Planning, and User Stories
• Coordinate delivery schedule cadence with IT transformation lead/scrum masters
• Drive working relationships with IT partners for prioritization, focus, and solution delivery
• Coordinate with other business units (Sales, R&A, Marketing, G.com, etc.) to leverage existing solutions and provide services' solutions to others
• Collect the voice of the customer to inform future product vision

Requirements

• Bachelor's Degree in math, statistics, engineering, or a related field
• 3 years of experience in digital product management
• At least 3 years of domain expertise in AI and Automation, preferably related to customer journey workflows or customer presentations
• Demonstrated ability to translate qualitative and quantitative analysis into actionable business strategies
• Experience in gathering input from and communicating ideas to clients and key stakeholders
• Ability to work collaboratively with business, data science, and technical stakeholders
• Strong knowledge of lean product principles and software development lifecycle
• Understanding of Agile principles and execution
• Outstanding product management skills, with ability to meet deadlines and prioritize workloads
• Ability to work in a feedback-driven culture with bias for action and shipping
• Gartner Services business knowledge is a strong plus
• Proven track record of delivering AI-powered customer-facing products or solutions is a strong plus

Nice to Have

• Gartner Services business knowledge
• Proven track record of delivering AI powered customer-facing products or solutions

Qualifications

• Bachelor's Degree in math, statistics, engineering or a related field

Benefits & Perks

• Competitive salary
• Generous paid time off policy
• Charity match program
• Medical, Dental & Vision Plans
• Parental Leave
• Employee Assistance Program (EAP)
• 401K matching
• Market leading benefit programs including PTO, stock purchase at a discount, and more