Digital Product Manager - Commerce

About the Role

Key Responsibilities

• Owns product end to end for products or features with moderate complexity and scope, including creating, managing, maintaining, and communicating product vision and roadmap.
• Drives end user product research and partners with stakeholders to understand current customer experience and identify opportunities.
• Analyzes quantitative and qualitative data to identify product innovation opportunities or root causes of issues, working with data scientists if needed.
• Leverages rapid hypothesis-driven testing methodologies such as A/B testing to inform product direction and prioritize investments.
• Conducts cost-benefit, ROI, and NPV analysis to support decision making.
• Develops and maintains understanding of tech trends and assesses their impact on the product roadmap.
• Communicates, influences, and presents product ideas and updates to leadership and stakeholders.
• Creates detailed features and user stories for development teams, including prototypes if necessary.
• Collaborates with Agile teams during ceremonies like PI Planning, System Demos, and Inspect & Adapt sessions.
• Owns and manages product backlog and priorities, ensuring alignment with business and technical needs.
• Tracks product health and success metrics through dashboards and reports.
• Ensures product quality and performance in production, managing responses to critical defects.
• Builds positive relationships with technical and non-technical teams, including external partners and customer groups.
• Develops training and adoption tools for the product management team.

Requirements

• Bachelor's Degree in Computer Science, Engineering, IT, Marketing, or equivalent experience.
• 3+ years experience in technical writing, solution engineering, or technical architecture in large-scale environments.
• 5+ years of relevant Product Management experience in an agile software development environment.
• Proven success with Agile Scrum methodologies and tools.
• Strong requirements elicitation and technical writing skills.
• Experience with Agile backlog and project management tools.
• Ability to develop initiatives, features, and user stories for DevOps teams.
• Excellent written and verbal communication skills, capable of presenting technical information clearly to diverse audiences.
• Strong analytical skills with the ability to analyze and synthesize product use data.
• Legally authorized to work in the United States.

Nice to Have

• Certified Scrum Master (CSM)
• Scrum Product Owner Certification (CSPO)
• Agile Certified Practitioner (PMI-ACP)

Benefits & Perks

• Competitive base salary and compensation package.
• Annual stock grant, employee stock purchase plan, and 401(k).
• Access to free, year-round money coaching.
• Medical, dental, and vision insurance.
• Flexible spending account, paid time off, and up to 12 paid holidays.
• Paid parental and family leave, family building benefits, and childcare subsidy.
• Tuition assistance, college coaching, short- and long-term disability, and voluntary insurance options.
• Mobile service & home internet discounts, pet insurance, and transit programs.
• Opportunities for career growth and development.