Digital Product Owner

Church Mutual Insurance Company

Madison, WI

Full Time

Senior

89k-134k

29 days ago

Job Description

About the Role

The Digital Product Owner at Church Mutual is responsible for the strategy, roadmap, and execution of customer-facing digital products such as websites, landing pages, and self-service portals. This role involves shaping the user experience to improve customer acquisition and retention, collaborating with cross-functional teams, and leveraging user-centered design and agile methodologies to deliver innovative digital solutions. The company values diversity, inclusion, and a workplace built on dignity and respect, with a focus on making a positive impact through its services.

Key Responsibilities

Lead the product strategy and roadmap for customer facing digital experiences.
Research industry trends and competitor offerings to inform product strategy.
Understand user needs through research and data.
Leverage customer journeys to identify pain points and improvement opportunities.
Apply knowledge of the financial services/insurance industry, including regulations and legal requirements.
Ensure customer and business needs are translated into clear product specifications to enable user story development.
Prioritize the product backlog to align with strategy and business goals.
Actively participate in agile ceremonies for timely product delivery.
Manage internal stakeholder alignment on user needs, priorities, and roadmap.
Lead change management for digital experience adoption, including communication and training.
Serve as an expert and evangelist for digital products.
Define and track KPIs to measure product success and identify areas for improvement.
Take ownership of digital product performance, including user adoption and satisfaction, and drive changes to improve performance against established KPIs.

Requirements

5+ years of experience in digital product management with a proven track record of successfully launching and managing digital products.
Excellent communication, presentation, and interpersonal skills, with the ability to communicate effectively with both technical and non-technical audiences.
Demonstrated leadership and influence skills to inspire and guide cross-functional teams.
Excellent understanding of user-centered design principles and methodologies.
Proven experience facilitating Design Thinking workshops with cross-functional teams.
Experience working in an agile development environment.
Strong analytical and problem-solving skills with the ability to interpret data and draw actionable insights for different user segments.

Nice to Have

Experience in building and scaling digital products for different user types, including end-customers and business partners.
Experience working with and managing content and functionality within Digital Experience Platforms (DXPs) such as Sitecore, Liferay, or Adobe Experience Manager.
Familiarity with product analytics tools (e.g., Google Analytics, Adobe Analytics).
Experience with A/B testing and other optimization techniques.
Background and understanding of the financial services or insurance industry.
Certifications in product management or agile methodologies (e.g., Certified Scrum Product Owner - CSPO).

Qualifications

Educational background or certifications are not explicitly specified but implied through experience and skills.

Benefits & Perks

Minimum compensation of USD $89,400.00 per year.
Maximum compensation of USD $134,100.00 per year.
Exact compensation will vary based on education, skills, experience, and location.

Working at Church Mutual Insurance Company

Church Mutual fosters a workplace where all employees are treated with dignity and respect. Diversity, inclusion, and belonging are integral to the company's fabric, reflected in its outreach programs, leadership, and business relationships. The organization values making a positive difference and supporting its customers and employees alike.

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