Digital Program Manager

Aquent

New York, NY

Full Time

Mid Level

103k-115k

9 days ago

Job Description

About the Role

Ready to make a real impact on a global leader in the beauty industry? As a Digital Program Manager you’ll be a key player in optimizing their online presence, driving business growth, and enhancing the customer journey. Partnering with Aquent, you’ll join a team dedicated to data-driven solutions and innovative thinking. This exciting opportunity will allow you to contribute directly to the success of a major brand’s digital transformation. You’ll be at the forefront of testing and optimization, collaborating with cross-functional teams to deliver exceptional online experiences. This role offers a unique blend of project management, data analysis, and customer-centric thinking.

Key Responsibilities

Manage project milestones for A/B testing and qualitative research, ensuring projects stay on track and within scope.
Facilitate cross-team collaboration, navigating business requirements, technical dependencies, and platform limitations.
Provide front-end QA support in preview and production environments.
Address business partner questions and feedback, effectively communicating complex topics to non-technical audiences.
Coordinate meetings, document key takeaways, and prepare communications for broader distribution.
Champion established processes, tool governance, and service-level agreements.
Develop compelling reports and presentations that visualize data and highlight key consumer insights.
Analyze user journey friction points, technical performance issues, and customer experience challenges.
Contextualize quantitative test results and qualitative research within the broader business context.

Requirements

Bachelor’s degree or equivalent experience.
2+ years of experience in e-commerce, project/program management, or digital operations.
Excellent execution and organizational skills.
Familiarity with online shopping journeys, UX principles, and e-commerce KPIs.
Genuine interest in customer experience, user research, and emerging technologies.

Nice to Have

Experience with project management and workflow systems (e.g., ServiceNow, Jira, Confluence).
Experience with A/B testing platforms, quantitative or qualitative test design, and/or UX analysis tools (e.g., UserTesting, Glassbox, Google Analytics, Looker).

Qualifications

Relevant work experience in digital or e-commerce roles.
Proficiency with project management tools and data analysis platforms.

Benefits & Perks

Competitive hourly compensation range of $49.61 to $55.13, based on experience and other factors.
Access to benefits such as subsidized health, vision, and dental plans.
Paid sick leave and retirement plans with a match.

Working at Aquent

Aquent values creating an inclusive environment where different backgrounds, experiences, and perspectives are valued. The company emphasizes creativity, entrepreneurship, professional growth, and diversity, fostering a fast-paced, innovative, and collaborative workplace.

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