Dir, Digital Platforms Agency

About the Role

Key Responsibilities

• Lead an innovative and collaborative team to produce exceptional digital products that enhance the customer experience; lead development of new products, technologies, and initiatives
• Establish and monitor performance targets for management
• Provide mentorship for team growth and advancement; lead and participate in succession planning
• Review selections on bids for contracted projects and provide recommendations as necessary; oversee capital budget process and execute approved budget plan
• Responsible for the performance of all software that supports the design operations team and the quality and accuracy of reporting that comes out of the software
• Build and refine cross-functional teams to efficiently deliver key outcomes and resolve technical debt; build, maintain, and iteratively improve the cross-functional and lean team with a variety of roles that is designed to efficiently deliver outcomes
• Align team to departmental defaults such as instrumentation, universal design, brand and experience consistency as well as advocate for deviations from defaults where beneficial to the team
• Develop processes for cross-functional skills development within team; uphold team operating rhythm to enable data-driven iterative improvement; ensure that the team is changing and iterating as a cohesive, inclusive unit
• Develop and operationalize a communication plan that ensures alignment with internal and external teams; create routine communications for executive consumption regarding roadmap delivery, platform/feature quality and team performance
• Be a thought leader for agile practices across Design and Research, using relevant practices, tools, and strategies to create efficiency and consistency across the organization

Requirements

• Bachelor's degree or equivalent experience
• 8+ years of technical and/or product management experience
• 8+ years of experience leading complex projects
• 5+ years of team (direct staff) leadership
• 2+ years of budget management experience
• Ability to read, write, speak and understand English
• Advanced cognitive, analytical and communication skills
• Effective problem resolution techniques, ability to find solutions
• Advanced business acumen and sense of urgency to achieve business results, customer focus, good communication skills and capable of balancing strategic initiatives with immediate business needs
• Expert on product and outcome, seeks learning opportunities and is not above any of the details
• Understands where the customer and industry are going and how products must adapt to meet those needs
• Ability to make decisions and solve problems while working under pressure, prioritize and organize effectively and independently, and deliver against several initiatives simultaneously
• Ability to develop, communicate and implement strategies and tactics, analyze and interpret data and synthesize recommendations, manage, motivate and train cross-functional teams, and deliver big meaningful changes across the organization through all possible means of persuasion

Nice to Have

• Master's degree and/or equivalent professional experience
• Experience working closely with UX Research, Design, or Product
• Related industry experience - Cable, Telecommunications, Software/Online Services

Qualifications

• Bachelor's degree or equivalent experience
• 8+ years of technical and/or product management experience
• 8+ years of experience leading complex projects
• 5+ years of team (direct staff) leadership
• 2+ years of budget management experience

Benefits & Perks

• Work with high-performing software and applications on the forefront of the digital telecommunications industry
• The growth of our industry and evolving technology will power your career as you move up or around the company
• An inclusive workplace where every person is empowered to bring their best ideas
• Comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life