Director, Engineering (Marketing Services)

About the Role

Key Responsibilities

• Provide technical and engineering leadership to guide decisions, envision long-term strategy, and plan product roadmaps for clients
• Lead teams, individuals, and projects to successfully execute and deliver high-quality products that meet or exceed client needs
• Build and maintain strong relationships with clients and contribute to business development activities such as estimations, proposals, and pitches
• Coach project-level leadership to align technical, product, business, and team goals, and to navigate challenges effectively
• Simplify complexity and drive teams forward by cutting through noise
• Serve as a point of leadership escalation for clients and teams
• Facilitate information sharing and collaboration across business units to solve problems and execute organizational strategies
• Conduct deep dives with teams during new project initiation
• Assist teams during major launches while fostering autonomy and innovation
• Contribute to hiring, retention, thought leadership, and resource estimation
• Lead, mentor, and manage a team of engineering managers, including professional development, performance management, and coaching
• Build self-sufficient project teams by leveraging skills, minimizing gaps, and balancing growth with client needs

Requirements

• Recent and significant experience with software development and delivery processes across multiple technologies such as front-end web, backend services, and testing
• Experience leading teams to deliver large and complex software projects for Fortune 500 clients
• Comfortable working with multidisciplinary teams (design, strategy, analytics) to optimize product and project goals
• Experience developing large, complex enterprise ecosystems and managing legacy system challenges
• Deep understanding of project management methodologies including agile, scrum, kanban, and CI/CD practices
• Experience managing and mentoring diverse teams and individuals from various backgrounds
• Ability to simplify complex problems, identify root causes, and communicate priorities clearly
• Effective and empathetic communication skills with teams and clients of differing goals and backgrounds
• Experience building and navigating external client relationships to remove obstacles and ensure successful product delivery
• Experience working with key client stakeholders to improve engineering and product processes
• Broad knowledge of building user-centered products using analytics, research, design, and data systems
• Experience using data to inform product decisions and balancing ROI with advanced product features

Nice to Have

• Management of global teams across multiple time zones
• Experience within both Product and Services organizations
• Experience with multiple CMS technologies
• Experience with e-commerce platforms
• Experience and certification with Adobe Experience Cloud products

Qualifications

• Experience with solutions and challenges across multiple technologies such as front-end web, backend services, and testing
• Proven track record leading large, complex software projects for Fortune 500 clients
• Experience managing multidisciplinary teams and complex enterprise ecosystems
• Knowledge of project management best practices including agile, scrum, kanban, and CI/CD

Benefits & Perks

• Healthcare benefits - Medical, Vision, Dental (including 100% coverage of individual employee medical premiums)
• Life & Disability Insurance
• 401K matching
• Flexible paid time off & paid company holidays
• Parental Leave
• Employee Share Purchase Plan
• Employee Assistance Program (EAP)
• Additional unspecified benefits