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Director - Global Digital Marketing & Virtual Experiences

Freshworks

San Mateo, CA
Full Time
Director
218k-313k
6 days ago

Job Description

About the Role

Freshworks builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. We have a people-first approach to AI that eliminates friction, making employees more effective and organizations more productive. Trusted by over 72,000 companies worldwide, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, we aim to create a better experience for customers and employees through innovative software solutions. Join us to build impactful digital experiences and demand generation strategies that fuel growth.

Key Responsibilities

  • Lead the virtual events & experiences function, including webinars and on-demand events, from strategy and execution to governance.
  • Drive the marketing database expansion & enrichment strategy to increase top-of-funnel prospects and expand digital presence.
  • Oversee the email marketing function, including strategic planning, execution, and optimization of global email campaigns to drive user acquisition, engagement, and revenue growth.
  • Optimize and expand the digital channel mix to improve marketing effectiveness across all product lines.
  • Manage agencies and external partners to ensure best-in-class strategies and execution.
  • Oversee a team of Marketing Managers and SMEs, driving global demand for top, middle, and bottom-funnel leads.
  • Partner with campaign managers, brand, product marketing, and cross-functional teams to align digital outbound channel strategies and governance.
  • Own performance tracking and reporting, utilizing data-driven insights to improve channel conversions.
  • Innovate with AI, personalization, and marketing automation to scale content and enhance engagement.

Requirements

  • 10+ years of experience in growth marketing focused on digital channels, preferably in B2B SaaS.
  • Proven experience leading performance marketing and outbound digital marketing efforts, including email, virtual events, and digital demand generation at scale.
  • Deep understanding of demand generation funnels and B2B buyer journeys.
  • Experience with marketing automation tools, A/B testing, and conversion rate optimization.
  • Ability to influence and collaborate across cross-functional teams.
  • Experience using AI and automation to scale content creation and optimization.
  • Strong written and verbal communication skills, with a thought leadership mindset.

Nice to Have

  • Experience in managing global teams and cross-cultural collaboration.
  • Knowledge of the latest trends in digital marketing, AI, and personalization.

Qualifications

  • Educational background is not explicitly specified, but extensive experience in digital growth marketing is required.

Benefits & Perks

  • Annual base salary range of $217,500 — $312,685 USD, with bonus/equity potential.
  • Multiple options for dental, medical, vision, disability, and life insurances.
  • Equity + ESPP, flexible PTO, flexible spending, commuter benefits, and wellness benefits.
  • Adoption and parental leave benefits.

Working at Freshworks

At Freshworks, we are committed to creating a global workplace that enables everyone to find their true potential, purpose, and passion regardless of background, gender, race, sexual orientation, religion, or ethnicity. We believe diversity enriches our work environment and advances our goals, fostering an inclusive culture that values innovation, collaboration, and impact.

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Job Details

Posted AtAug 1, 2025
Job CategoryDigital Marketing
Salary218k-313k
Job TypeFull Time
Work ModeHybrid
ExperienceDirector

Job Skills

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About Freshworks

Website

freshworks.com

Location

San Mateo, CA

Industry

Software Publishers

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