Director of Development Operations

About the Role

Key Responsibilities

• Own and optimize the donor CRM (currently Blackbaud), ensuring data is clean, organized, and accessible to the entire team.
• Lead projects that streamline systems, enhance reporting, and support targeted donor engagement.
• Create reports and dashboards that measure campaign performance, track giving trends, and forecast future growth.
• Guide the moves management process and giving pyramid with clear, actionable insights.
• Oversee accurate and timely gift processing and acknowledgments.
• Partner with Finance to reconcile donations and maintain compliance with tax and nonprofit standards.
• Develop and enforce best practices around data governance, gift processing, and donor stewardship.
• Ensure compliance with data privacy and fundraising regulations.
• Supervise and mentor the Advancement Associate, ensuring high standards and continuous learning.
• Provide training and support to Development staff to maximize CRM adoption and efficiency.
• Act as the bridge between Development, Finance, and leadership to ensure data supports strategy and decision-making.
• Offer key insights during planning, forecasting, and campaign development.

Requirements

• At least 5 years of nonprofit database management experience, ideally with Blackbaud or a similar platform.
• 1+ years of leadership experience and a passion for helping others grow.
• Highly organized, analytical, and detail-oriented, with the ability to see the bigger picture.
• Excellent communication skills and the ability to translate data into actionable insights.
• Understanding of the donor lifecycle and enthusiasm for building and strengthening a mission-driven development program.

Nice to Have

• Experience with Blackbaud or similar CRM platforms.
• Leadership experience in a nonprofit development setting.
• Strong analytical and reporting skills.

Qualifications

• Experience with nonprofit database management, preferably with Blackbaud.
• Leadership experience in development or related fields.

Benefits & Perks

• Health, Dental, and Vision Insurance with low employee contribution.
• Company-Paid Life, AD&D, and Long-Term Disability Insurance.
• 403(b) Retirement Plan with employer contributions after one year.
• Employee Assistance Program for personal and family support.
• Generous Paid Time Off and Holidays for work-life balance.