Director of Marketing

About the Role

Key Responsibilities

• Lead concierge staff and management: interview, hire and train employees; plan, assign and direct work; performance review; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution).
• Resolve issues pertaining to tour statuses, bookings, coding and etc.
• Order and maintain departmental supplies (collateral material, uniforms, etc.)
• Maintain copies of invitations and daily tour manifests for reference purposes.
• Run daily reports to include, but not limited to, Daily Arrival Report, Daily In-House Report, Five year owner arrival report.
• Prepare daily and weekly status reports to include, but not limited to, Show factors and Penetration rates to be submitted in a timely manner for corporate deadlines.
• Compile data on each Marketing Coordinator and/or Managers performance.
• Prepare additional reports deemed necessary.
• Coordinate and partner with In-House and Front Line leadership with regard to tour seats available and potential tour flow.
• Ensure any pertinent information related to Marketing/Concierge is properly and timely disseminated.
• Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).
• Perform other related functions not listed.

Requirements

• Bachelor's degree/coursework in Business Administration or equivalent experience, and a minimum of 2 years management experience in marketing.
• At least 2-3 years Travel + Leisure Marketing experience preferred.
• Excellent verbal and written communication skills; must maintain a high level of professionalism at all times.
• Ability to effectively coach, counsel and motivate direct reports.
• Provide exceptional customer service (i.e., must be able to communicate in a positive and effective manner when dealing with upset owners).
• Ability to efficiently multi-task.
• Ability to negotiate effectively.
• Working knowledge of marketing databases.
• Ability to recruit, train and develop employees.
• Ability to lead by example.
• Detail oriented and accurate.
• Ability to carry out responsibilities in accordance with the organization's policies and applicable laws.
• Demonstrated problem solving ability.

Nice to Have

• Experience with managing marketing teams in a hospitality or resort environment.
• Knowledge of tour operations and booking systems.

Qualifications

• Bachelor's degree or coursework in Business Administration or equivalent experience
• Minimum of 2 years management experience in marketing

Benefits & Perks

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off, parental leave and holidays (depending on position)
• Wish day paid time to volunteer at an approved organization
• 401k with employer match (subject to eligibility requirements)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program