Director, Partner Performance and Execution, Category Management

About the Role

Key Responsibilities

• Develop and manage frameworks to track, evaluate, and improve supplier performance across quality, cost, and service metrics.
• Identify gaps in partner engagement and drive targeted interventions to enhance adoption and retention.
• Collaborate with Case Management, Operations, and Product teams to resolve systemic partner challenges.
• Lead the PMO for Category Management, driving execution of high-priority initiatives from strategy through implementation.
• Establish clear goals, timelines, and success measures for initiatives across multiple processes and categories.
• Partner with Product, Operations, Marketing, and Analytics teams to ensure alignment and progress against strategic objectives.
• Build light but effective performance dashboards and reports to monitor supplier engagement, job acceptance, and category growth.
• Translate data into insights that inform strategy and support decision-making at the executive level.
• Partner with Analytics and Finance to quantify impact of performance initiatives.

Requirements

• 8+ years of professional experience, ideally in management consulting, e-commerce, or a complex, matrixed environment.
• Proven track record of cross-functional collaboration with Product, Operations, and Marketing.
• Strong analytical mindset with the ability to interpret performance data, identify trends, and propose data-driven solutions.
• Experience leading strategic programs and initiatives with measurable business impact.
• Excellent communication and stakeholder management skills, able to influence at all levels of the organization.
• Bachelor's degree required; MBA or equivalent advanced degree preferred.

Qualifications

• Bachelor's degree
• MBA or equivalent advanced degree (preferred)