Director, Product Delivery & Integration- Global Servicing Technology

American Express

New York, NY

Full Time

Director

145k-230k

6 days ago

Job Description

About the Role

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. The role involves leading large, complex end-to-end project initiatives within the Product Delivery and Integration organization, focusing on modernizing risk management ecosystems and establishing enterprise frameworks aligned with industry standards and regulatory expectations.

Key Responsibilities

Works in partnership with Product Management and Owners, as well as the core and extended Technology teams including Architects, to create and prioritize the program backlog.
Drives processes and execution oversight for Agile Release Trains.
Resolves or raises impediments, handles risk, and promotes committed improvement throughout the organization.
Facilitates program and release level events such as Program Increment planning, Inspect and Adapt, and the Scrum of Scrums.

Requirements

Bachelor's degree in computer science, computer engineering, or other technical discipline, or equivalent work experience required; advanced degree preferred.
5 years of Scrum Master experience.
7+ years relevant Program/Project Management experience.
Experience with design and coding across one or more platforms and languages.
Experience facilitating Agile, Scrum, or other rapid application development teams to deliver solutions.
Experience leading large, complex multi-year initiatives.
SPC or SA certification required; RTE certification a plus.
PMI ACP Certifications a plus.
Ability to influence and gain alignment at all levels of the organization including senior leadership.
Drives committed improvement through transformational leadership.
Builds high trust and credibility across the organization through deep domain knowledge of the business and underlying technology.
Strong facilitation and communication skills.
Shows skill in Agile/Lean/SAFe Principles and Frameworks quality and testing best practices.
Ability to drive value delivery.
Possess a high degree of technical savvy, with a keen ability to learn about new technology quickly and easily.

Nice to Have

RTE certification
PMI ACP Certifications

Benefits & Perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Working at American Express

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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