Director, Product Management

Fiserv

Alpharetta, GA

Full Time

Director

16 days ago

Job Description

About the Role

The Director of Product Management leads the strategic vision, development, execution, and success of Fiserv's Customer Relationship Management (CRM) business. Collaborating closely with cross-functional teams including Product, Development, Marketing, and Sales, this role ensures the delivery of innovative and market-leading software products that meet customer needs and drive business growth. A key focus is managing and cultivating a strategic partner relationship and integrating their offerings into the company's CRM solutions.

Key Responsibilities

Lead CRM business product management to ensure the team's success in delivering high-quality software products.
Serve as the primary relationship manager for a strategic partnership and act as a liaison between the organization and the partner.
Develop and execute the product roadmap in collaboration with the strategic partner, aligning with the company's strategic goals and market demands.
Identify and pursue growth opportunities within the partnership and develop strategies to achieve mutually beneficial goals.
Conduct regular business reviews with the partner, tracking and reporting performance metrics and key success factors.
Drive effective product launches, working closely with Marketing and Sales teams to develop marketing strategies, pricing, and go-to-market plans.

Requirements

Bachelor's or Master's degree in a relevant field, such as Computer Science, Software Engineering, or Business, and/or equivalent military experience.
8+ years of experience in software product management, with a track record of successfully developing and launching software products and managing strategic partnerships.
8+ years of experience in leading and motivating cross-functional teams and external partners.
8+ years of experience in conveying complex concepts to technical and non-technical stakeholders effectively.
8+ years of experience in managing and cultivating strategic partnerships, with a focus on innovation and growth.

Nice to Have

Strong understanding of market dynamics, customer needs, and banking industry trends.
Demonstrated strategic thinking and ability to drive innovation and change in the software product space.
Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
Proven experience in conducting market research and competitive analysis.
Experience in driving successful product launches and developing go-to-market strategies.
Strong presentation skills and experience representing organizations at industry events.

Qualifications

Educational background in Computer Science, Software Engineering, Business, or equivalent military experience.

Benefits & Perks

Medical, Vision and Dental Benefits
Fuel Your Life Wellness Program
401k, Employee Stock Purchase Plans and Incentives & Bonuses
Employee Resource Groups
Paid Time Away

Working at Fiserv

Fiserv is committed to equal opportunity employment and fostering an inclusive workplace through Employee Resource Groups and a focus on diversity. The company emphasizes social responsibility, global leadership, and providing a unique suite of solutions to clients. They value innovation, integrity, and making a positive impact on the community.

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