Director, Product Operations & Launch

About the Role

Key Responsibilities

• Drive cross-departmental planning and alignment on strategic product initiatives in partnership with Product leadership.
• Deliver robust go-to-market (GTM) strategies in collaboration with stakeholders across Product, Marketing, Sales, Support, and Engineering.
• Lead end-to-end product launch management, including kickoff meetings, stakeholder coordination, task tracking, risk mitigation, and communication.
• Establish and continuously improve a scalable release management process, incorporating stakeholder feedback and operational learnings.
• Monitor launch performance against key milestones, KPIs, and gate points, ensuring accountability and providing data-driven insights to guide execution.
• Report on launch progress, risks, and outcomes to the Executive Leadership Team (ELT) and Senior Leadership Team (SLT).
• Be the central hub for all launch activities, reporting to the Executive Team on status, goals, and key metrics.
• Maintain and optimize product launch roadmaps, calendars, and workflows to enhance organizational visibility and alignment.
• Foster a culture of continuous improvement by identifying gaps, driving adoption of best practices, and removing blockers to success.
• Champion operational excellence by challenging teams to raise the bar on consistency, quality, and impact of product delivery.
• Ensure adherence to company policies and manage additional duties as needed by the VP of Product Management Operations.

Requirements

• Minimum 5 years of experience in product management, project management, business operations, professional services, or related fields, ideally within agile environments.
• Proven track record of successfully managing product lifecycles and cross-functional project execution.
• Strong problem-solving skills, high attention to detail, and a bias for action.
• Demonstrated ability to influence without authority and work effectively across matrixed teams.
• Exceptional written and verbal communication skills with the ability to tailor messaging to diverse audiences.
• Experience defining, tracking, and reporting on key performance indicators (KPIs).
• Comfortable with ambiguity and adaptable in a fast-paced, rapidly evolving environment.
• A collaborative leader who promotes accountability, transparency, and operational discipline.

Nice to Have

• Experience in the insurance or insurtech industry.
• Familiarity with tools such as Jira, Confluence, Asana, or equivalent.
• Professional certifications (e.g., PMP, Agile, Scrum) or advanced degrees (MBA) a plus.

Qualifications

• No specific formal educational qualifications specified.

Benefits & Perks

• Competitive compensation and benefits package.
• Flexible work environment.
• A culture that values initiative, ownership, and excellence.