Director, Product, Service and Growth Digital Experience

About the Role

Key Responsibilities

• Develop and establish product strategies across a suite of enterprise digital products, including those for customers, providers, employers, brokers, and employees, ensuring alignment with business objectives and market needs.
• Guide and manage a team of product managers across multiple digital product experience domains, fostering a culture of continuous improvement and innovation to evolve digital product offerings.
• Mentor and develop product managers to support their career growth, providing guidance, feedback, and opportunities for professional development.
• Manage the development of product roadmaps that integrate customer insights and business strategy, supported by both qualitative and quantitative data, to drive product success and market competitiveness.
• Collaborate closely with senior leaders on the Digital (IT) team to manage strategic prioritization decisions based on execution capacity and business impact.
• Work across the business to assess opportunities for leveraging the product model to support business transformation and drive organizational growth.
• Identify and manage key metrics or performance indicators for digital products, ensuring they align with business goals and drive actionable insights.
• Analyze product analytics and key performance indicators, providing actionable recommendations to improve digital product adoption, satisfaction, and overall performance.
• Collaborate across the organization to support and evaluate vendor and partner decisions that integrate with digital products, ensuring seamless and effective partnerships.
• Continuously seek opportunities to enhance user experience and operational efficiency by leveraging advanced technologies and innovative solutions.
• Perform various responsibilities that support the collective goal of enhancing healthcare delivery and being the difference for the customer.

Requirements

• Bachelor's degree in business administration, Computer Science, or related field, or relevant work experience.
• Minimum of 5 years of hands-on experience working on a product team, preferably with direct experience as a Product Manager.
• Previous management/leadership experience including leading teams and demonstrating collaboration within the organization.
• Strong visionary leadership with the ability to inspire and motivate teams.
• Strong motivation to enhance internal customer experience and improve operational efficiency to drive innovation.
• Ability to navigate complex organizational structures and build consensus among diverse stakeholder groups.
• Understanding of agile methodologies and scrum framework, familiarity with scaled agile framework (SAFe), and experience with backlog management/agile development tools (e.g., Jira, Azure DevOps).
• Humility to play as a team.
• Excellent communication, problem-solving, and adaptability skills.
• Hands-on approach to managing product roadmaps and collaborating with cross-functional teams for successful launches.
• Curiosity to foster innovation and pave the way for growth.