Director - Program Management; Strategic Workforce Planning

American Express

Phoenix, AZ

Full Time

Director

145k-230k

about 1 month ago

Job Description

About the Role

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Technology Workforce team is a center of excellence (COE) that supports the strategic talent objectives of the Technology organization, focusing on transforming workforce strategy to meet delivery needs and support growth.

Key Responsibilities

Enabling a systematic process of analyzing, forecasting, and planning the workforce.
Leveraging and driving best practices utilizing workforce modelling and dashboard capabilities.
Determining the supply and demand to meet delivery needs.
Generating insights, trends, and actions to meet in-year and multi-year goals.
Governance of monthly reporting and mechanisms for stakeholder input and feedback.
Partnering closely with Technology Finance and related transformation programs to ensure data consistency.
Using external benchmarking data to identify solutions and drive talent recommendations.

Requirements

Bachelor's degree.
Experience with analytics and the ability to draw conclusions and make inferences from data.
Analytical mindset with the ability to develop measurable goals to track success.
Excellent communication and influencing skills, with experience managing senior stakeholders.
Highly organized with experience running large-scale programs.
Experience working with external third parties, building strong relationships, and leading teams.

Nice to Have

Strategic Workforce Planning experience.
Experience consulting or working closely with technology teams.

Qualifications

Experience with analytics and data inference.
Strong communication and stakeholder management skills.
Experience running large-scale programs.
Experience working with external third parties and leading teams.

Benefits & Perks

Competitive base salaries.
Bonus incentives.
6% Company Match on retirement savings plan.
Free financial coaching and financial well-being support.
Comprehensive medical, dental, vision, life insurance, and disability benefits.
Flexible working model with hybrid, onsite, or virtual arrangements.
20+ weeks paid parental leave for all parents, regardless of gender.
Free access to global on-site wellness centers (depending on location).
Free and confidential counseling support through Healthy Minds program.
Career development and training opportunities.

Working at American Express

Our culture is built on innovation, shared values, leadership behaviors, and a commitment to supporting our colleagues' holistic well-being. We value voice and ideas, impact, and continuous growth, fostering a flexible and inclusive environment that supports personal and professional development.

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