Director, Strategic Initiatives - Community & Associate Engagement

About the Role

Key Responsibilities

• Design strategies to engage customers on the Spark Good platform on Walmart.com.
• Innovate and test approaches to increase customer engagement that drives business reputation and loyalty.
• Partner with third-party providers and Walmart Global Tech to enhance user experience on the platform.
• Engage nonprofits and customers to gain insights on how Spark Good can better serve them.
• Ensure a high-quality experience across the platform.
• Focus on strategy development, data analysis, learning, collaboration, and strategic execution.
• Implement operational excellence and strong governance and compliance across programs.
• Use data and user feedback to innovate and maximize impact.
• Design, test, and refine customer activations and tools to make an impact in local communities.
• Partner with customers, nonprofits, and community-based organizations to understand their needs.
• Serve as an ambassador and champion of Walmart.org, driving excitement and commitment across the business.
• Understand trends and expectations for customer engagement and philanthropy.
• Work with internal stakeholders to build authentic solutions leveraging Walmart's capabilities.
• Develop approaches to scale adoption of tools and activations.
• Represent Walmart.org externally at industry events.
• Build capacity of internal and external stakeholders.
• Contribute to the development of the overall Spark Good strategy.
• Champion internal culture around doing good as part of everyday work.

Requirements

• The ability to thrive in a highly matrixed environment, be self-directed, and create strategic frameworks in complex situations.
• Experience influencing cross-functional business teams through communication, partnership, and consultation.
• Experience conducting complex analyses to inform strategy and track results.
• Experience in corporate philanthropy or nonprofit work, especially in local giving programs.
• Ability to create learning modules, playbooks, or toolkits to maximize impact of programs or campaigns.
• Bachelor's degree in Business Administration, Social Science, Communications, or related field.
• 5 years' experience managing cross-functional projects for governmental or non-governmental organizations, consulting firms, or corporations, OR 7 years' experience managing such projects.

Nice to Have

• Developing and managing project budgets for governmental or non-governmental organizations, consulting firms, or corporations.
• Managing project teams in a matrix environment.
• Managing strategic initiatives.
• Master's degree in International Business or related field.

Qualifications

• Bachelor's degree in Business Administration, Social Science, Communications, or related field.
• 5 years' experience managing cross-functional projects for governmental or non-governmental organizations, consulting firms, or corporations.
• Or 7 years' experience managing such projects.

Benefits & Perks

• Competitive pay with performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits such as 401(k), stock purchase, and company-paid life insurance.
• Paid time off including PTO, sick leave, parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees.
• Annual salary range of $110,000.00-$220,000.00 with additional bonuses and stock options.