Director/Senior Director, Research & Insights

About the Role

Key Responsibilities

• Define, lead, and resource the research vision and agenda for the Marketing Cloud portfolio, partnering closely with the General Manager and cross-functional leadership to support key priorities.
• Proactively partner with senior management across teams such as Product, Design, Engineering, Product Marketing, and Customer Success to advocate for product strategy rooted in data and customer insights.
• Lead a high-performance research team with direct reports across the US, including involvement in hiring and onboarding new team members.
• Inspire and coach the team to deliver actionable, timely insights with measurable impact that inform cloud and product strategy as well as tactical decision-making.
• Develop and advise researchers to excel on fast-paced projects, ensuring meticulous attention to detail and efficient execution within constrained timelines.

Requirements

• 12+ years of experience leading research strategy in user experience, product design, or technology contexts.
• Experience working in cross-functional teams including customer success, solution architects, design, product management, engineering, and marketing.
• Excellent project management, executive communication skills, storytelling, and technical understanding of products.
• Proficiency in a range of generative and evaluative research techniques and their application to complex questions in a technology environment.
• Strong leadership capabilities and interpersonal skills, with experience in growing, developing, and retaining top research and insights talent.
• Proven track record of influencing product direction and strategy with actionable insights in a technical product environment.

Nice to Have

• Familiarity with leading a distributed team and implementing processes for remote collaboration.
• Advanced competency with mixed methods research and experience working with highly technical teams.
• Experience in enterprise marketing and understanding of the market for marketing cloud solutions.

Qualifications

• Educational background is not explicitly specified, but extensive experience in research strategy and leadership is required.

Benefits & Perks

• Parental leave
• 401(k)
• Time off programs
• Medical, dental, vision, mental health support
• Paid parental leave
• Life and disability insurance
• Employee stock purchasing program