E-Commerce Operations Manager job in Phoenix, AZ with Grand Canyon University

About the Role

Key Responsibilities

• Manages e-commerce order processing and shipping to ensure customer orders are processed accurately and shipped according to daily schedule.
• Oversees student workers to complete daily e-commerce tasks, care package tasks, and other assigned duties.
• Monitors and reports order anomalies to minimize fraud.
• Monitors shipping supply levels and conducts monthly inventory for re-supply.
• Ensures the e-commerce shipping area remains clean and organized.
• Provides exceptional customer service via phone and email, including taking orders, troubleshooting website issues, and resolving customer concerns in a timely manner.
• Ensures customer returns are processed in a timely manner and in accordance with the Lope Shop e-commerce return policy.
• Ensures inventory adjustments are made properly and timely for returns, exchanges, and replacements.
• Works with shipping carriers to resolve package delivery issues as they arise.
• Proactively identifies operational problems, suggests solutions, and independently resolves issues.
• Analyzes data to monitor performance and plan improvements and demand.
• Works to optimize search results and improve keywords.
• Ensures website maintenance tasks are completed, as scheduled, and logged upon completion.
• Makes HTML/CSS tweaks and adjustments to website as needed.
• Plans and executes the Lope Shops' Love-A-Lope student care package program.
• Coordinates with E-Commerce Media Manager to produce, print, and mail care package marketing material in July of each year.
• Oversees care package order management, customer service, and support.
• Oversees Love-A-Lope care package program details and purchasing for packages.
• Ensures care package preparation is completed, as scheduled, for distribution.
• Sends and verifies delivery of care package pickup notifications according to defined schedule.
• Interacts routinely (telephone and email) with customers, management, warehouse staff, and vendors.
• Performs other duties as assigned.

Requirements

• Bachelor's degree in technology, business, or marketing preferred.
• 2+ years of relevant working experience.
• Proficiency in analyzing data to derive actionable insights.
• Supervisory experience.
• Working experience with e-commerce platforms, website design, and analytics.
• Experience with POS and warehouse systems.
• Valid driver's license and clean driving record.
• Must successfully pass background checks.
• Ability to support the University's Doctrinal Statement, Ethical Position Statement, and Mission.

Nice to Have

• Experience with HTML/CSS tweaks and website adjustments.

Qualifications

• Bachelor's degree in technology, business, or marketing (preferred).
• 2+ years of relevant experience.

Benefits & Perks

• Medical, dental, vision, life and disability insurance.
• Flexible spending accounts.
• 401K savings plan.
• Generous time off plan and 11 paid holidays.
• Paid time off to volunteer in the community or at GCU sponsored events.
• Free covered parking.
• Education Tuition Discount Program for employees, spouses, and dependent children.
• Free on-site gyms on campus.