Senior Manager - Marketing Enablement Team

About the Role

Key Responsibilities

• Management of campaign execution in Dialogic Marketing channel, including journeys and touchpoints across Phone, Chat and Retention.
• Campaign Planning: Liaise with channel marketing teams in Customer Growth to understand offer strategies and develop marketing execution plans, including SLAs, risks, dependencies, and resourcing required. Play an active role aligning cross-functional partners to those plans and educating them on our goals.
• Campaign Delivery: Deliver against critical metrics by leading a team to deliver high-quality campaigns to our customers on time and in compliance. Assist with issues, loss events, CAP management, PRSA and take steps to mitigate risk or customer harm.
• Channel & Process Innovation: Identify areas of opportunity to innovate the Dialogic Channel execution processes and ways of working with marketing partners. Partner with marketing operations teams to innovate marketer experiences and initiate process improvement in daily operations.
• Campaign Reporting: Improve scorecards which track campaign demand, process efficiency, and risk controls so that resources required to implement are optimized for quick and accurate execution.
• Team Leadership: Lead a team of approximately 9 analysts and contractors, including performance assessments, development planning, coaching, and future hiring.

Requirements

• Passion for team leadership and establishing a team culture committed to personal development, team engagement, and skill maturity.
• Knowledge of marketing operations, marketing capabilities, and/or other relevant marketing campaign experiences.
• Project management expertise, balancing short and long-term needs to drive a project to completion across many teams, functions, and levels.
• Impressive planning and organization skills with the ability to lead highly interdependent, complex initiatives and keep various workstreams on track.
• Excellent collaborator with outstanding verbal and written skills to influence across and upwards.
• Demonstrated thought leadership in big picture thinking, with a balanced approach to using deeper details in decision-making.
• Skilled in leading through change, with the ability to bring others along and inspire innovative change.
• Experience developing talent including hiring, coaching, goal setting, and performance planning is a plus.

Nice to Have

• Experience developing talent including hiring, coaching, goal setting and performance planning.

Qualifications

• No specific formal educational qualifications are explicitly mentioned in the description.

Benefits & Perks

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities