Ecommerce QA Analyst

About the Role

Key Responsibilities

• Partner closely with developers, product managers, and business stakeholders to test new features, validate enhancements, and ensure a reliable, customer-first digital experience.
• Conduct manual testing on web and mobile applications to identify issues and report them effectively.
• Help update, maintain, and script test cases and checklists under guidance from the QA Lead.
• Record and report bugs using a tracking system, including clear steps to reproduce each issue.
• Participate in regression testing to verify that recent changes haven't broken existing functionality.
• Collaborate with developers, QA team members, and project managers to clarify requirements and communicate findings.
• Conduct cross-browser and multi-device testing to ensure consistency across different devices.
• Support the team in gathering information for performance and security testing when needed.

Requirements

• 2-4 years of QA experience, preferably in eCommerce or digital platforms.
• Familiarity with Salesforce Commerce Cloud (SFCC/SFRA) or similar commerce platforms.
• Experience testing personalization/optimization platforms (e.g., Dynamic Yield, Optimizely).
• Strong understanding of browsers, responsive design, and device testing.
• Experience with usability, functionality, acceptance, and regression testing.
• Hands-on experience with bug tracking and test management tools (e.g., JIRA, Confluence).
• Ability to perform ad hoc and quick smoke testing for quick fixes and smaller changes.
• Good understanding of how mobile apps work, including installing test builds and testing approaches.
• Ability to test across different web browsers and multiple mobile devices.
• Knowledge of HTML/CSS/JavaScript for inspecting web pages and identifying front-end issues.
• Clear verbal and written communication skills in English.
• Analytical skills and attention to detail to identify patterns and anomalies.
• Comfortable working in agile teams and collaborating across development, marketing, and product teams.

Nice to Have

• Understanding of e‑commerce platforms, payment gateways, and order management systems.
• Experience with bug tracking and project management tools like Jira and Wrike.
• Knowledge of user stories and software requirements.
• Ability to develop scenarios and test cases from user stories and requirements.
• Proactive problem-solving skills and ability to propose solutions.
• Knowledge of HTML/CSS/JavaScript for front-end inspection.
• Experience or willingness to learn end-to-end testing and backend validation.

Qualifications

• No specific formal educational qualifications specified in the description.

Benefits & Perks

• Dog friendly office environment
• On-site Cafe
• On-site Gym
• $1,000 referral incentive program
• Generous associate discount of 30-50% off merchandise online and in-stores
• Competitive long-term and short-term incentive program
• Immediate 100% vested 401K contributions and employer match
• Calm Premium access for all employees
• Employee perks throughout the year