Implementation Specialist (Entry-Level)

About the Role

Key Responsibilities

• Configure new accounts: provision access, apply product settings, connect integrations, and validate data flows according to SOPs.
• Page building: create, update, and QA marketing/landing pages using approved tools; ensure brand accuracy, SEO best practices, tracking, and mobile responsiveness.
• Tracking & QA: implement and verify pixels/tags, UTM parameters, form captures, and basic analytics goals.
• Troubleshoot issues: identify root causes, replicate bugs, document clearly, and resolve or escalate.
• Project coordination: manage an onboarding queue, maintain timelines, and communicate status, blockers, and risks in internal channels.
• Documentation: keep playbooks, checklists, and customer records up to date in our ticketing/CRM systems.
• Quality & compliance: follow naming conventions, accessibility basics, and internal review gates before launch.
• Continuous improvement: suggest process tweaks that reduce cycle time and defects.

Requirements

• 0-2 years' experience in SaaS onboarding, technical support, website/content management, or operations.
• Technical acumen or exposure to website building—comfortable learning how things work behind the scenes.
• Familiarity with (or interest in learning) HTML, JavaScript, and content-management tools.
• Awareness of SEO fundamentals and/or digital marketing concepts (e.g., Google Ads, landing-page best practices).
• Strong organization and multi-tasking skills; able to manage deadlines across several active projects at once.
• Attention to detail and quality, especially in page building and QA workflows.
• Clear written and verbal communication for cross-department collaboration.
• Experience with ticketing systems and documentation (e.g., Jira, Salesforce, Confluence, or similar).

Nice to Have

• Exposure to digital marketing or advertising platforms (e.g., Google Ads, Meta Ads), GA4, or tag managers.
• Experience building responsive landing pages, templates, or CMS content.
• Automotive industry familiarity and/or product data feeds.
• Basic SQL, spreadsheet skills, or QA/testing experience.
• Understanding of accessibility principles and mobile-first design.

Qualifications

• Educational background is not explicitly specified; minimum experience is 0-2 years in relevant fields.

Benefits & Perks

• Salary range: $45,000-$50,000
• Comprehensive benefits: medical, dental, vision, PTO, 401(k), and more.
• Work Hours: Core collaboration hours aligned to Central Time, with some flexibility based on customer launch timelines.