Ecommerce Sr Product Manager

About the Role

Key Responsibilities

• Own Product Strategy & Roadmap: Define and champion the product vision, strategy, and roadmap for key areas of SimpliSafe.com, aligning with overarching business goals for conversion rate optimization, lead generation, and customer satisfaction.
• Lead Cross-Functional Teams: Lead and inspire dedicated squads of engineers, designers, and analysts, fostering a collaborative and high-performing environment to deliver impactful Ecommerce solutions.
• Drive Experimentation & Optimization: Develop and execute a robust A/B testing roadmap, continuously iterating on user experiences, messaging, and site personalization to significantly improve key performance indicators.
• Deep Customer & Market Understanding: Develop and maintain a deep understanding of our customers through qualitative and quantitative research, user interviews, surveys, and competitive analysis. Translate these insights into actionable product requirements and strategies.
• Requirements & Execution: Research, define, and write detailed product requirements, user stories, and acceptance criteria that effectively capture the vision, business case, and technical considerations for new features and improvements.
• Data-Driven Decision Making: Utilize tools such as Tableau and Microsoft Clarity to perform data analysis, uncover user insights, track performance, and inform product decisions.
• Stakeholder Collaboration: Partner closely with cross-functional stakeholders across Product, Design, CRM, Engineering, Analytics, Marketing, and Brand to influence product strategy, ensure alignment, and successfully launch new products and features.
• Mentorship & Leadership: Provide guidance and mentorship to Associate Product Managers and Product Managers, sharing best practices and contributing to their professional development.
• Advocate for Quality & Velocity: Increase the velocity of product delivery while maintaining a high bar for quality and user experience.
• Champion Agile Practices: Lead and actively participate in Agile ceremonies including standups, sprint planning, grooming, retrospectives, and sprint reviews.

Requirements

• 5-7+ years of experience in product management within the Ecommerce or D2C tech space, with a proven track record of delivering measurable business outcomes.
• Extensive experience with A/B testing and conversion rate optimization (CRO).
• Demonstrated ability to define and execute product strategy and roadmaps.
• Strong analytical skills with the ability to dive deep into data and translate insights into actionable product decisions.
• Experience leading and inspiring cross-functional product development teams in an Agile environment.
• Excellent written and verbal communication, presentation, and storytelling skills.
• Proven ability to collaborate effectively with diverse functional groups including developers, designers, marketers, and analysts.
• Entrepreneurial self-starter with a willingness to roll up your sleeves and get things done.
• Deep understanding of user experience (UX) principles and best practices.
• Familiarity with statistical concepts around experimental design and analysis.

Nice to Have

• A curious mindset: you ask questions, search for answers, make connections, and have a desire to learn more.
• Passion for consumer products, especially electronics, apps, and smart home.
• A data-driven mindset that loves diving into the details.
• A strong understanding of Agile methodology.
• A collaborative spirit and a commitment to cultivating a healthy team environment.
• A customer-centric approach, grounded in user research and focused on solving user challenges.

Qualifications

• Experience in product management within the Ecommerce or D2C tech space.
• Proven track record of delivering measurable business outcomes.
• Experience with A/B testing and CRO.
• Ability to define and execute product strategies and roadmaps.
• Strong analytical skills and data-driven decision-making experience.
• Experience leading cross-functional teams in an Agile environment.

Benefits & Perks

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive.
• A comprehensive total rewards package that supports your wellness and provides security for you and your family.
• Free SimpliSafe system and professional monitoring for your home.
• Employee Resource Groups (ERGs) that bring people together, provide networking, mentoring, and development opportunities, and advocate for change.