End User Experience Engineer - TS/SCI w/Poly

About the Role

Key Responsibilities

• Lead the implementation and deployment of the 1E application across the organization's end user environment.
• Assess and monitor customer end user experiences using 1E to identify areas for improvement and optimize performance.
• Collaborate with IT teams and stakeholders to integrate 1E with existing Splunk and SCCM environments, leveraging synergies to maximize operational efficiency.
• Develop and implement strategies for continual service improvement and security enhancement initiatives.
• Utilize analytical tools and metrics to measure and report on end user experience, performance, and compliance metrics.
• Provide technical expertise and support for troubleshooting and resolving issues related to 1E, Splunk, and SCCM environments.
• Ensure compliance with IT policies, procedures, and regulatory requirements.
• Conduct training sessions and create documentation to educate end users and IT teams on using 1E effectively.
• Stay current with industry trends and emerging technologies in end user experience management and IT operations.
• Leverage Splunk and SCCM tools where 1E cannot perform to support complete tools cohesion from a program perspective.
• Continuously assess end user performance through thorough analysis to identify reasons for underperformance, collaborating with service owners to develop improvement strategies and plans.

Requirements

• 8+ years of related experience in end user experience management or similar roles.
• Proven experience as an End User Experience Management Lead or similar role, with expertise in deploying and managing the 1E application.
• Bachelor of Arts/Bachelor of Science degree.
• Proficiency in using analytical tools and metrics to drive performance improvements and security enhancements.
• Security Clearance Level: TS/SCI w/Poly.
• Ability to think innovatively and strategically to enable continual service improvement and optimize end user experiences.

Nice to Have

• Strong understanding of IT operations, including experience with Splunk and SCCM environments.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Strong problem-solving skills and the ability to troubleshoot complex technical issues.

Qualifications

• 8+ years of related experience
• Bachelor of Arts/Bachelor of Science degree
• Proven experience with end user experience management tools and deployment

Benefits & Perks

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology training
• Paid time off including vacation, sick, personal, holidays, parental, military, bereavement, and jury duty leave
• Disability benefits, life insurance, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance