Engagement Analytics Director

About the Role

Key Responsibilities

• Develop and implement data-driven strategies to drive business growth and improve operational efficiency for Participant Engagement
• Gather, analyze, and interpret data to provide actionable insights
• Collaborate with cross-functional teams to identify opportunities for data-driven decision making
• Understand the needs of the group benefits employee and the customer to align business outcomes and inform decisions
• Set goals and objectives to achieve the key results of the organization
• Communicate data-driven insights and recommendations to senior leadership
• Structure, negotiate, and implement vendor agreements, distribution relationships, and partner agreements when needed
• Stay up-to-date with the latest trends and developments in data analytics and strategy
• Provide, communicate, and implement strategies to address competition, changes in customer preferences, and technological advancements
• Utilize information from CDP data and research to understand trends and opportunities
• Leverage market/customer research, trends, and competitor analysis to drive additional opportunities and enhance customer loyalty
• Organize, negotiate, and implement pilots and programs
• Work with finance partners to perform financial analysis and modeling
• Conduct analysis of large datasets and provide operational insights to achieve key results
• Summarize insights from analysis and clearly communicate findings to executives
• Build and coordinate training for external and internal client-facing materials and/or changes
• Provide leadership to teams and cross-functional teams on strategic initiatives and work plans

Requirements

• Bachelor's degree
• 7+ years of experience in strategy and data analytics
• Strong analytical and problem-solving skills
• Excellent communication and presentation skills
• Experience leading and managing teams
• Proficiency in data analysis tools and techniques
• Strong proficiency in Microsoft Office, including PowerPoint and Excel
• Ability to translate data into actionable outcomes
• Hypothesis-driven mindset with a history of test and learn optimization
• Customer-focused with a strategic mindset
• Detail-oriented with capability in solution design and acceptance criteria
• Ability to challenge the status quo and lead to improved experiences
• Ability to build strong working relationships across business and technology teams

Nice to Have

• Experience with market/customer research and competitor analysis
• Knowledge of data analysis tools beyond Microsoft Office
• Experience in financial analysis and modeling

Qualifications

• Formal educational background includes a Bachelor's degree

Benefits & Perks

• Comprehensive health plan including medical, prescription drug, vision, and dental insurance
• No-cost short-term and long-term disability insurance
• Company-paid life insurance and legal services
• Retirement pension funded by MetLife and 401(k) with employer matching
• Group discounts on voluntary insurance products including auto, home, pet, critical illness, hospital indemnity, and accident insurance
• Employee Assistance Program (EAP) and digital mental health programs
• Parental leave, volunteer time off, tuition assistance, and more