Factory Associate Project Manager

About the Role

Key Responsibilities

• Responsible for internal and external customer care for aftermarket factory orders, including order requirements, tracking, reporting, technical support, order assistance, and payment-related support.
• Coordinate relevant functions to ensure complete case ownership in Electrification Services (ELSE) and customer satisfaction.
• Lead the project team allocated to each project, monitoring and controlling project progress, resource utilization, and financials.
• Identify, qualify, quantify, and manage project risks, ensuring all opportunities are pursued.
• Drive the formal acceptance of projects, contract close-out, and customer acknowledgment in accordance with contractual agreements.
• Serve as the primary sales channel contact for day-to-day operational aspects of project scope.
• Lead contract review of new projects and define project scope prior to initiation.
• Ensure the project team understands contractual requirements and create/execute work plans to meet client needs.
• Coordinate with scheduling, operations, quality, and shipping to ensure timely completion and shipment of orders.
• Ensure factory orders follow best practices and company policies for successful close-out and on-time delivery.
• Build and maintain strong relationships with internal and external stakeholders and communicate effectively with all parties.
• Track and report on order planning activities.

Requirements

• Bachelor's degree with 2 years of experience, or an associate's degree with 4 years, or high school diploma with 6 years of experience, or a combination of education and experience in customer service.
• Strong knowledge of Microsoft programs, including Excel, Word, PowerPoint, and Outlook.
• Strong communication skills, both oral and written.
• Knowledge of SAP is a plus.
• Ability to operate in a fast-paced environment requiring quick decision-making and teamwork.
• Candidates must have work authorization to work for ABB in the US.

Nice to Have

• Knowledge of SAP.

Qualifications

• Educational background as specified in requirements.